Summary
Overview
Work History
Education
Skills
Timeline
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ANTONIO HARRIS JR

Louisville

Summary

Dedicated and versatile professional with experience in big box retail and behavioral health settings. Proven ability to provide exceptional customer service, manage inventory efficiently, and maintain a well-organized, fast-paced environment. Skilled in customer satisfaction, behavioral support strategies, one-on-one client engagement, and implementing individualized treatment plans as a behavioral therapist. Strong interpersonal communication, problem-solving, and multitasking abilities with a compassionate and detail-oriented approach to finding solutions to opportunities that may arise.

Overview

9
9
years of professional experience

Work History

Behavioral Therapist-Direct Care Worker

Maryhurst
06.2024 - Current
  • Clear and Concise Communication: Explaining complex concepts in a way that clients can understand.
  • Building Rapport: Establishing trust and a positive therapeutic relationship.
  • Crisis Intervention: Managing challenging situations and de-escalating conflicts.
  • Problem-Solving: Identifying and addressing challenges that arise during therapy.
  • Time Management: Organizing and prioritizing tasks effectively.
  • Confidentiality and Ethical Practice: Maintaining client privacy and adhering to professional standards.

Guest Service Representative

Walmart
12.2018 - 06.2024
  • Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly communication and interactions.
  • Developed vast knowledge of the electronics department to provide guests with information about their purchasing options of all forms of electronic entertainment.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate departments.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Trained new employees in cashiering procedures, offering assistance in resolving customer issues.

Cashier/Stock Associate

Toys R Us
10.2016 - 07.2018
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answered questions and offered advice.
  • Maintained high productivity by efficiently processing cash, credit, and debit payments for customers.
  • Worked closely with front-end staff to assist customers.
  • Palletized merchandise for easy movement to sales floor locations.
  • Organized stockroom by keeping products in correct locations to maintain accurate inventory counts and free-flowing aisle-ways.
  • Assisted customers by locating items and loading heavy purchases in vehicles.

Education

High School Diploma -

Valley High School
Louisville, KY
06.2017

Skills

  • Customer service excellence
  • Collaborative team member/leader
  • Cash handling
  • Inventory management/replenishment
  • Conflict resolution skills
  • Effective communication
  • Emotional intelligence
  • Behavioral analysis and support
  • Behavioral intervention
  • Collaborative Problem-solving
  • Encouragement techniques

Timeline

Behavioral Therapist-Direct Care Worker

Maryhurst
06.2024 - Current

Guest Service Representative

Walmart
12.2018 - 06.2024

Cashier/Stock Associate

Toys R Us
10.2016 - 07.2018

High School Diploma -

Valley High School

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ANTONIO HARRIS JR