April Williams
Corinth,KY
Summary
Customer service, attention to detail, multi tasking, management experience and willing to learn. #readytowork Authorized to work in the US for any employer
Knowledgeable [Desired Position] with background in supervising kitchen operations and ensuring high-quality food production. Managed team of cooks, maintaining consistent performance and adherence to safety and sanitation standards. Demonstrated effective leadership and organizational skills in fast-paced environments.
Experienced with team leadership and kitchen management, ensuring smooth and efficient operations. Utilizes strong organizational skills and attention to detail to maintain food quality and safety standards. Track record of fostering collaborative environment and driving team performance.
Successful at keeping kitchen operations moving quickly and accurately to produce high-quality, attractive dishes that meet guest and business demands. Knowledgeable about labor and inventory controls, recipe development and menu planning. serve safe certified.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Cook,supervisor
Waffle House Restaurant
08.2009 - 02.2023
- Supervised daily kitchen operations, ensuring compliance with health and safety standards.
- Trained and mentored new kitchen staff to enhance performance and efficiency.
- Developed and implemented standardized cooking procedures to maintain food quality.
- Coordinated inventory management, minimizing waste while optimizing supply levels.
- Monitored food preparation processes, ensuring consistency in taste and presentation.
- Enhanced customer satisfaction through effective staff training on service standards.
- Coordinated meal preparation schedules to optimize workflow and efficiency in high-demand periods.
- Trained new cooks on culinary techniques and kitchen equipment usage, enhancing team performance.
- Resolved customer complaints regarding meals promptly, fostering a positive dining experience for guests.
- Trained new hires in proper cooking techniques, equipment usage, and safety protocols, increasing overall team proficiency.
- Ensured consistent food quality with strict adherence to recipes, portion control, and presentation standards.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Maintained a clean and hygienic kitchen environment through regular cleaning schedules and strict sanitation policies.
- Continuously evaluated staff performance levels through regular assessments, identifying areas for improvement and providing targeted coaching.
- Implemented effective time-management strategies within the kitchen team, enabling smoother meal preparation during peak hours.
- Enhanced kitchen efficiency by streamlining cooking processes and implementing time-saving techniques.
- Served consistent portions following recipes and control standards.
- Supervised food presentation and plating to enhance visual appeal.
Crew member
Gabe’s
08.2019 - 01.2020
- Unload truck
- Sort boxes onto pallets
- Unpack boxes of clothes, hang, price, check for defects
- Scan all merchandise on sales floor and markdown items
- Organize clothes on sales floor
- Recovery
Customer Service Representative
CFA Staffing for Conduent
11.2018 - 01.2019
- Answer incoming calls
- Troubleshoot customer issues
- Multi tasking
- Work between multiple computer screens
- Explain healthcare benefits
Retail Merchandiser
Advantage Solutions
08.2016 - 06.2018
- Follow directions from clients as to complete projects
- Apply POP or IRC placements per client request
- Submit pictures of products or projects as completed
- Keep track of mileage and hours
- Build relationships with management to ease selling orders or completing projects and resolving problems
FOH Supervisor
TGIFRIDAYS
04.2014 - 09.2015
Store Manager
Waffle House
08.2009 - 09.2013
Education
GED -
Skills
- Customer Service (10 years)
- Supervising (8 years)
- Money Handling (10 years)
- Motivational Interviewing (8 years)
- Greeting
- Planograms
- Planogram
- Customer Care
- Call Center
- Customer Support
- Merchandising
- Conflict Management
- Waste reduction
- Sanitation protocols
- Portion control
- Food preparation
- Food safety regulations
- Food presentation
- Grilling mastery
- Food storage
- Kitchen management
- Mentoring and coaching
- Customer service
- Verbal and written communication
- Team leadership
- Kitchen leadership
- Staff training
- Staff motivation
- Cash handling
- Inventory control
Certification
driver's license
Timeline
Crew member
Gabe’s
08.2019 - 01.2020
Customer Service Representative
CFA Staffing for Conduent
11.2018 - 01.2019
Retail Merchandiser
Advantage Solutions
08.2016 - 06.2018
FOH Supervisor
TGIFRIDAYS
04.2014 - 09.2015
Cook,supervisor
Waffle House Restaurant
08.2009 - 02.2023
Store Manager
Waffle House
08.2009 - 09.2013
GED -
ASSESSMENTS
- Scheduling — Proficient March 2020 Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: https://share.indeedassessments.com/share_to_profile/e859fa101ebdfbdf581c3f6ea538b5f6eed53dc074545cb7
- Customer Focus & Orientation — Highly Proficient August 2019 Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_to_profile/85a7d567307b7fb1147da2c507826ad9eed53dc074545cb7
- Sales Skills: Influence & Negotiation — Familiar July 2019 Using influence and negotiation techniques to engage with and persuade customers. Full results: https://share.indeedassessments.com/share_to_profile/bab49df6e7920909df6baf04fee82fbfeed53dc074545cb7
- Problem Solving — Familiar July 2019 Analyzing relevant information when solving problems. Full results: https://share.indeedassessments.com/share_to_profile/dcb1b0cfba5eb11fc5bbe8fb2707ba8db
- Customer Focus & Orientation — Proficient March 2019 Measures a candidate's ability to respond to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_to_profile/ba71ea581452c296cfa62296cb36ec19eed53dc074545cb7
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.