Ariana Carter
Elizabethtown
Summary
Motivated and dynamic service and operations professional with experience in fast-paced, guest-focused environments across retail, recreation, and education. Expertise in maintaining safe, clean, and organized spaces while delivering friendly and informative assistance to visitors of all ages. Strong communication, teamwork, and problem-solving skills complement a commitment to enhancing the guest experience and supporting organizational missions, such as that of the Louisville Zoo. Passionate about fostering positive interactions and creating memorable experiences for all guests.
Overview
10
10
years of professional experience
Work History
Supervisor
Pet Supplies Plus
Elizabethtown, KY
08.2025 - Current
- Collaborate with team members to ensure smooth daily operations, including opening/closing duties and customer service
- Receive and assess neighbor questions, comments, and complaints providing timely resolutions
- Collaborate with management to meet sales goals, loyalty sign-ups, and operational benchmarks
- Assist in daily husbandry for small mammals (hamsters, guinea pigs, ferrets), reptiles (snakes, geckos, bearded dragons, frogs), and freshwater fish, ensuring clean habitats, proper nutrition, and species-appropriate enrichment
- Monitor animal health and behavior, identifying early signs of stress, illness, or injury and reporting concerns promptly
- Perform routine enclosure maintenance, including substrate changes, sanitation, temperature/humidity checks, and water quality monitoring for aquatic systems
- Provide clear, accessible education on habitat setup, nutrition, handling, and long-term care requirements
- Follow strict safety protocols for handling reptiles and small mammals to prevent bites, escapes, and cross-contamination
Product Sales & Services Supervisor
Vail Resorts
Breckenridge, CO
11.2023 - 04.2025
- Maintain comprehensive, up-to-date knowledge of resort products, policies, ticketing systems, and operational procedures to support guests and staff
- Lead daily operational functions, including opening/closing procedures, cash handling, and preparing sales areas for high-volume traffic
- Assist in training and onboarding PSS team members, ensuring consistent performance, accuracy, and adherence to resort standards
- Respond to guest questions, concerns, and complaints with professionalism, delivering timely and effective resolutions to enhance the guest experience
- Monitor and maintain sales facilities, equipment, and inventory, promptly addressing issues to ensure smooth and efficient operations
Summer Activities Team Lead
Vail Resorts
Breckenridge, CO
05.2024 - 09.2024
- Lead daily morning briefings to communicate operational expectations, safety priorities, and staffing assignments
- Oversee all aspects of coaster operations, including opening/closing procedures, guest flow management, and real-time problem solving to ensure smooth, efficient performance
- Monitor and document team performance and conduct, delivering constructive feedback, coaching, recognition, and corrective action when necessary
Visitor Services Associate
San Diego Botanic Garden
Encinitas, CA
11.2021 - 01.2023
- Welcome guests at the admissions window, processing ticket purchases and membership check-ins with efficiency and accuracy
- Assist visitors with new membership sign-ups and renewals, providing clear information on benefits and helping grow the Garden’s member community
- Respond to radio calls across the property, including medical situations, lost children, and guest assistance needs, ensuring quick communication and coordination with staff
- Support plant and gift shop operations by verifying invoices, organizing new product arrivals, and maintaining accurate inventory records
- Merchandise retail displays and assisted with plant care, including watering and maintaining visually appealing, educational layouts
Associate Banker
JPMorgan Chase
Escondido, CA
06.2019 - 09.2021
- Welcome clients into the branch, assess their needs, and direct them to the appropriate banker or service representative to ensure efficient support
- Process financial transactions with accuracy and attention to detail, maintaining compliance with bank policies and security procedures
- Perform opening and closing duties, including branch security checks, cash handling, and system setup/shutdown to ensure a safe environment for clients and employees
- Balance personal cash drawer at the end of each shift, reconciling totals and maintaining precise financial records
- Collaborate with branch team members to strengthen client relationships, promote banking solutions, and enhance overall client satisfaction
Key Holder/Supervisor
Pets Plus
Escondido, CA
09.2015 - 06.2019
- Perform all opening and closing procedures, including store security, cash handling, and preparing the sales floor for business
- Educate clients on animal behavior, nutrition, and general health, helping them make informed and responsible pet-care decisions
- Respond to guest questions, concerns, and complaints with professionalism, delivering timely and effective resolutions to enhance the guest experience
- Write, process, and commit purchase orders into the inventory system, maintaining accurate stock levels
- Tally and process payroll, ensuring timely and accurate compensation for staff
- Ensure proper welfare for live feeder animals, including mice, crickets, as well as betta fish, by maintaining clean habitats, monitoring health, and providing appropriate nutrition and care
Teacher
Gymboree Play & Music
San Diego, CA
11.2018 - 05.2019
- Lead parent-child developmental classes that incorporate play, movement, and music to support early cognitive, motor, and social growth
- Design weekly lesson plans, creating age-appropriate activities and structured class flows for children ages 10–16 months and 22–28 months
- Serve as a lead teacher for multiple age groups, modeling best practices in early-childhood engagement and classroom management
- Sanitize equipment, props, and play spaces between classes to maintain a safe, hygienic learning environment
- Communicate the developmental purpose behind each activity to parents, offering guidance on how to continue skill-building practices at home
Yard Attendant
Camp Run-A-Mutt
San Marcos, CA
08.2016 - 04.2017
- Supervise group play yards, continuously monitoring dog behavior to ensure safe, appropriate, and positive interactions
- Maintain proper yard dynamics by redirecting overstimulated dogs, supporting neutral/playful behavior, and preventing conflicts
- Clean and sanitize play areas, promptly removing waste and maintaining a hygienic environment
- Identify and separate sick, stressed, or aggressive dogs, communicating concerns to management for appropriate follow-up
- Prepare and serve meals in correct order, administering medications accurately according to owner instructions
Education
Associate's Degree - Animal Health and Behavior
Unity Environmental University
Remote01.2026
Diploma - undefined
Central Hardin High School
Cecilia, KY06.2014
Skills
- Point of sale operations
- Microsoft Word
- Inventory management
- Financial Services
- Strong verbal communication
- Complex Problem-solving
- Conflict resolution
- Effective organizational skills
- Customer service
- Childcare experience
- Sales proficiency
- Retail merchandising
Timeline
Supervisor
Pet Supplies Plus
08.2025 - Current
Summer Activities Team Lead
Vail Resorts
05.2024 - 09.2024
Product Sales & Services Supervisor
Vail Resorts
11.2023 - 04.2025
Visitor Services Associate
San Diego Botanic Garden
11.2021 - 01.2023
Associate Banker
JPMorgan Chase
06.2019 - 09.2021
Teacher
Gymboree Play & Music
11.2018 - 05.2019
Yard Attendant
Camp Run-A-Mutt
08.2016 - 04.2017
Key Holder/Supervisor
Pets Plus
09.2015 - 06.2019
Diploma - undefined
Central Hardin High School
Associate's Degree - Animal Health and Behavior
Unity Environmental University