Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Ariel Brogan

Hebron,KY

Summary

Dynamic hospitality professional with a proven track record at Court Street Kitchen, excelling in customer service and team collaboration. Known for exceptional communication and a reliable, engaging personality, I consistently enhance guest experiences while maintaining high standards of cleanliness and food safety. Excellent at multitasking and prioritizing in fast-paced environments. Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Trainable and committed to creating warm and inviting atmosphere.


Overview

3
3
years of professional experience

Work History

Host

Court Street Kitchen
12.2024 - Current
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Completed daily side work and opening and closing duties without fail.
  • Rearranged tables, place settings, and chairs for parties and retrieved high chairs for children.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Answered customer questions about hours, seating, and menu information.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Answered phone calls to take orders, give information and document reservations.

Concessions Worker

Swim Safe - Florence Aquatic Center
05.2022 - 08.2024
  • Seasonal summer job
  • Maintained clean, organized workspace according to operational standards.
  • Consistently provided friendly service to promote better customer engagement.
  • Handled cash and processed payments, sorting bills, and maintaining records of transactions.
  • Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
  • Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
  • Worked with team to provide stellar service during busy periods and meet customer demands.
  • Cooked and packaged large batches of food prepared to order or kept hot until needed.
  • Prepped food items for later use to save staff time during busy hours.
  • Responded to customer complaints to help resolve issues.
  • Monitored inventory and notified management of deficiencies or shortages.
  • Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.

Cook

Strong's Brick Oven
08.2023 - 12.2023
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Communicated closely with servers to fully understand special orders for customers.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Maintained food safety and sanitation standards.

Education

No Degree -

Conner High School
Hebron, KY
05-2026

Skills

  • Customer service

  • Team collaboration

  • Task prioritization

  • Hospitality and accommodation

  • Customer engagement

  • Exceptional communication

  • Telephone reception

  • Sanitizing

  • Point of sale operation

  • Cooking

  • Flexible

  • Engaging personality

  • Reliable and punctual

Accomplishments

  • Achieved District Champions in 2024 for varsity soccer
  • Achieved Regional Runner-Up in 2024 for varsity soccer
  • Received leadership award in 2022 for Junior Varsity soccer

Languages

American Sign Language
Limited Working

Timeline

Host

Court Street Kitchen
12.2024 - Current

Cook

Strong's Brick Oven
08.2023 - 12.2023

Concessions Worker

Swim Safe - Florence Aquatic Center
05.2022 - 08.2024

No Degree -

Conner High School

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Ariel Brogan