Ariel Hillsman

Hybrid Work (Remote/On-site)

• Developed work schedules for team members to maximize shift coverage.
• Trained new team members on site policies and procedures.
• Data Entry: entered daily data on residents, created incident reports, entered medication taken by residents daily.
• Answered phone calls from Upper Management, Social Workers, family members, and schools
• On-Call 24/7
• Maintaining medications for each youth in the home, including ordering, counting,
  and administering.
• Ensuring youth's care plans were up to date.
• Monthly Treatment team: discussing youth's progress.
• Meetings with Upper Management, City Officials, School Officials, and Social Workers.
• Answering emails daily
• Planning and conducting video calls.
• Scheduling youth's medical, eye, and psychiatric appointments.
• Ensuring home is compliant with company policy and state regulation.

• Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
• Scanned shelves and product cases to locate expired, outdated, and spoiled items.
• Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
• Removed all boxes and related trash from sales floor and processed through compactors.
• Maintained neat, organized stockroom free of hazards.
• Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
• Restocked and organized shelves
• Picked and packed order items.

• Fostered community relationships to improve resident satisfaction.
• Managed day-to-day operation of home to comply with regulations and agency standards.
• Assisted residents up to 8 residents with daily hygiene and living tasks.
• Supervised residents preparing meals and handling chores and provided constructive feedback.
• Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
• Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
• Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.

• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Maintained clean, safe, and well-organized patient environment.
• Developed and implemented individualized care plans to meet individual needs of each client.
• Transported clients to medical and dental appointments to provide support.
• Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
• Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
• Laundered items, changed sheets and made bed to keep patients' bedroom clean.
• Completed regular check-ins and progress report for each client.
• Recorded status and duties completed in logbooks for management.
• Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
• Provided compassionate and patient-focused care to cultivate well-being.

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Restocked and organized merchandise in front lanes.
• Welcomed customers and helped determine their needs.
• Answered questions about store policies and addressed customer concerns.
• Helped customers complete purchases, locate items, and join reward programs.
• Built relationships with customers to encourage repeat business.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Operated cash register to record transactions accurately and efficiently.
• Performed cash, card, and check transactions to complete customer purchases.
• Learned duties for various positions and provided backup at key times.