Summary
Overview
Work History
Education
Skills
Timeline
Generic

Arker Gilbert

Stanton

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

10
10
years of professional experience

Work History

Customer Support Agent

ClearCaptions
09.2024 - Current
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
  • Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
  • Experience in CRM software (Salesforce)
  • Diagnosed and troubleshot hardware, software and network issues.

Quality Analyst

Big Rapids
05.2021 - 07.2021
  • Developed and maintained quality assurance procedure documentation.
  • Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
  • Analyzed quality and performance data to support operational decision-making.

Cashier

Hardee's
10.2018 - 05.2019
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Restocked and organized merchandise in front lanes.
  • Worked flexible schedule and extra shifts to meet business needs.

Cashier

Dairy Queen Grill & Chill
04.2016 - 10.2018
  • Addressed customer needs and made product recommendations to increase sales.
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Education

Bachelor of Arts - Animation

Pacific Northwest College of Art
Portland, OR
05-2024

Skills

  • Complaint handling
  • CRM software
  • Customer success management
  • Data management
  • Software troubleshooting
  • Experience in Python/C#
  • Problem solving
  • Microsoft office
  • Multitasking
  • Written communication
  • Analytical thinking
  • Organization

Timeline

Customer Support Agent

ClearCaptions
09.2024 - Current

Quality Analyst

Big Rapids
05.2021 - 07.2021

Cashier

Hardee's
10.2018 - 05.2019

Cashier

Dairy Queen Grill & Chill
04.2016 - 10.2018

Bachelor of Arts - Animation

Pacific Northwest College of Art
Arker Gilbert