Arthur Hickerson
Louisville
Summary
Professional technician skilled in operating and maintaining machinery, ensuring peak efficiency and performance. Strong focus on team collaboration and adaptability, consistently meeting production goals and improving processes. Competent in troubleshooting, machine setup, and quality control, with keen attention to safety protocols. Reliable and flexible, ready to support dynamic operational needs.
Overview
15
15
years of professional experience
Work History
Machine Operator Technician
143vinyl.com
09.2023 - Current
- Operated machinery to ensure efficient production flow and minimize downtime.
- Conducted routine maintenance checks to enhance equipment reliability and performance.
- Collaborated with team members to optimize workflow and improve operational efficiency.
- Trained new operators on safety protocols and machine operation procedures.
CER Analyst
UPS
05.2019 - 08.2023
- Responsible for direct contact with shippers to obtain essential information needed to gain clearance on shipments placed on hold in compliance with necessary regulations.
- Analyzed operational data to identify trends and improve efficiency across logistics networks.
- Developed strategic reports to support decision-making and optimize resource allocation.
Customer Service Representative
Teleperformance
06.2016 - 03.2017
- Banking customer service through phone interactions for USAA. Responsibilities include assisting customers with their checking, savings, and Certificate of Deposit accounts; also provided fraud and online assistance.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Supported team in achieving service level agreements by managing customer interactions efficiently.
Housekeeper
Division One Cleaning
01.2016 - 07.2016
- General and in depth cleaning for various locations. Some responsibilities include floor maintenance, and some customer service.
- Trained and mentored new staff on cleaning protocols and safety procedures to enhance team performance.
Housekeeper
Louisville Country Club
08.2013 - 07.2016
- Assistance with seat organization, general cleaning, and miscellaneous handy work including heavy lifting.
- Implemented efficient cleaning schedules, optimizing workflow for timely completion of tasks.
Deli Clerk
Kroger Co.
02.2011 - 08.2013
- Hands on tasks involving food preparation and decoration. Responsible for general cleaning of the deli and direct customer service.
- Operated slicing machines to prepare meats and cheeses for customer orders.
- Maintained cleanliness and organization of deli display cases, ensuring compliance with food safety standards.
Education
GED -
Wagner Traditional High School
01.2010
Skills
- 10Years of customer service experience
- Excellent organization and problem solving abilities
- Very adaptable to changing job conditions and requirements
- Critical thinking and self sufficient
- Computer skills
- Machine maintenance
- Attention to detail
AWARDS
Employee of the Month for CER Analyst (December 2022)
Timeline
Machine Operator Technician
143vinyl.com
09.2023 - Current
CER Analyst
UPS
05.2019 - 08.2023
Customer Service Representative
Teleperformance
06.2016 - 03.2017
Housekeeper
Division One Cleaning
01.2016 - 07.2016
Housekeeper
Louisville Country Club
08.2013 - 07.2016
Deli Clerk
Kroger Co.
02.2011 - 08.2013
GED -
Wagner Traditional High School