Ashanti Hodgson
Cayman Islands
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Eager to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with enthusiasm.
Overview
7
7
years of professional experience
Work History
Customs and Border Control Officer
Cayman Islands Government
02.2022 - Current
- Developed strong relationships with local businesses, fostering cooperation in declaring goods for collection of duty.
- Maintained a high level of professionalism in high-pressure situations, effectively managing confrontations with non-compliant individuals.
- Improved processing efficiency with accurate documentation and timely completion of required paperwork.
- Educated individuals on import regulations, promoting compliance with customs laws while facilitating efficient movement and trade across borders.
- Supported customs operations by ensuring accurate classification and valuation of imported goods for proper processing purposes.
- Evaluated and verified shipments to determine duty due, processed and reviewed applicable paperwork.
- Conducted thorough inspections of vehicles, cargo, and passengers.
- Managed high call volumes while maintaining quality service standards and customer satisfaction.
- Handled customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Maintained confidentiality of sensitive information
Operations Clerk
Butterfield Bank
07.2021 - 01.2022
- Processed daily deposit transactions with accuracy and efficiency.
- Upheld strict confidentiality standards when handling sensitive customer information.
- Enhanced customer satisfaction by efficiently processing transactions and providing accurate account information.
- Worked effectively in fast-paced environments.
- Collaborated with team members to streamline operational workflows, improving overall branch efficiency.
- Processed various payment transactions ensuring accuracy (credit card, funds transfer, cheque deposit, payroll, miscellaneous transactions etc)
Human Resources Intern
Caribbean Utilities Company
11.2020 - 05.2021
- Supported recruitment processes by screening resumes and coordinating interviews with candidates.
- Managed employee records and maintained compliance with HR policies and procedures.
- Developed training materials for staff development initiatives, enhancing employee skills.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered phone and performed clerical duties to assist human resources department.
- Created and updated tracking spreadsheets using MS Excel.
- Managed confidential employee files, maintaining accurate records for performance evaluations, salary adjustments, and promotions.
- Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.
- Worked with HR team to coordinate company events.
- Developed strong written and verbal communication skills.
- Developed training materials that contributed to professional growth of staff members.
- Participated in job fairs and recruitment events to attract top talent.
Customer Service Intern
Caribbean Utilities Company
07.2018 - 08.2018
- Assisted customers with product information.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Developed and maintained filing systems to enhance document retrieval and organization.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management
- Maintained and monitored office supplies inventory, ensuring availability of essential items without overstocking.
Education
High School Diploma -
John Gray High School
Grand Cayman06-2018
Skills
- Computer proficiency
- Microsoft outlook
- Administrative support
- Time management
- Attention to Detail
- Customer relations
Timeline
Customs and Border Control Officer
Cayman Islands Government
02.2022 - Current
Operations Clerk
Butterfield Bank
07.2021 - 01.2022
Human Resources Intern
Caribbean Utilities Company
11.2020 - 05.2021
Customer Service Intern
Caribbean Utilities Company
07.2018 - 08.2018
High School Diploma -
John Gray High School
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