Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashlee Major

Florence

Summary


Offering excellent interpersonal skills and genuine interest in customer service, eager to learn and grow within dynamic environment. Brings strong attention to detail and accuracy in cash handling and transactions. Ready to use and develop customer service and cash management skills for the universal banker role.

Overview

11
11
years of professional experience

Work History

Nurse Assistant

DaVita
03.2025 - Current
  • Checked patient vitals such as temperature, blood pressure,
  • and blood sugar levels.
  • Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
  • Documented patient information and care activities in electronic health record.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
  • Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
  • Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
  • Reduced stress for patients and families through effective communication and empathetic support.
  • Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
  • Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
  • Ensured safety and well-being of patients through diligent observation and reporting of changes in condition.

Quality Control

Archer Daniels Midland a Division of Wild Flavors
04.2024 - 04.2025
  • Established rigorous quality control measures, ensuring all deliverables met or exceeded expectations.
  • Improved product quality with rigorous testing and quality control measures.
  • Reduced errors in documentation by implementing thorough quality control measures.
  • Implemented quality control measures, reducing errors and increasing overall project accuracy.
  • Implemented quality control measures, significantly reducing errors and rework.
  • Increased diagnostic accuracy through rigorous quality control measures and data analysis.
  • Reduced errors in premium calculations by developing comprehensive quality control measures.
  • Implemented quality control measures to ensure deliverables met or exceeded client expectations.
  • Implemented quality control measures, resulting in consistently high-quality finished products.
  • Improved verification accuracy by implementing thorough quality control processes and procedures.

Server

Olive Garden - Darden Restaurants
02.2022 - 08.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Increased sales significantly by upselling higher-end products to customers.

Customer Service Manager

Trego-Dugan Aviation
05.2014 - 04.2024
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
  • Monitored employee attendance and punctuality, addressing issues promptly to maintain optimal staffing levels.
  • Set schedules for staff by planning and designating shifts and hours.
  • Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
  • Maintained payroll information by calculating, collecting, and entering data.
  • Updated employee files with new details such as changes in address or salary levels.
  • Maintained accurate and up-to-date documentation of daily activities, incident reports, and other relevant records for audit purposes.
  • Reduced security risks by conducting thorough inspections of aircraft, baggage, and cargo.
  • Coordinated with local and federal authorities for seamless communication and collaborative efforts in maintaining a secure environment.
  • Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
  • Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
  • Liaised with TSA agents as needed to share information about potential threats or suspicious activity detected within the airport premises.

Education

No Degree - Nursing

Northern Kentucky University
Newport, KY

High School Diploma -

Boone County High School
Florence, KY
05-2003

Skills

  • Patient care
  • Privacy and confidentiality
  • First aid and CPR
  • Training and mentoring
  • Excellent time management skills
  • Cash handling
  • Team building and leadership
  • Complaint resolution
  • MS office
  • Quality assurance
  • Relationship building
  • Administrative support
  • Policy enforcement
  • MS office expert
  • Schedule coordination
  • Records management
  • Recruitment and hiring
  • Corrective action planning
  • Clear communication
  • Attention to detail
  • Data entry
  • Multitasking and organization
  • Verbal and written communication
  • Inventory audits

Timeline

Nurse Assistant

DaVita
03.2025 - Current

Quality Control

Archer Daniels Midland a Division of Wild Flavors
04.2024 - 04.2025

Server

Olive Garden - Darden Restaurants
02.2022 - 08.2024

Customer Service Manager

Trego-Dugan Aviation
05.2014 - 04.2024

No Degree - Nursing

Northern Kentucky University

High School Diploma -

Boone County High School

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