ASHLEIGH MCFIELD
Cayman Islands
Summary
Knowledgeable forward-thinking professional who offers more than 10 years of experience working in fast-paced environments, with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. A true team player who is known for adaptability and reliability in dynamic settings, ensuring seamless team operations and goal achievement. Adept at implementing strategies that align with organizational goals and fostering collaborative work environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Financial Assistance Officer
Department of Financial Assistance
01.2023 - Current
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Cross-trained existing employees to maximize team agility and performance.
- Checked submitted financial documentation for accuracy and integrity against internal and regulatory standards.
- Coordinated efficient department operations by effectively supervising employees, delegating assignments and personally handling routine and advanced problems.
- Ensure work is compliant with applicable procedures and standard documents.
- Undertake project work as required, support and deliver on initiatives identified and designated from time to time by supervising staff.
Patient Experience Assistant
Health Services Authority
12.2021 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Used coordination and planning skills to achieve results according to schedule.
Needs Assessment Officer
Needs Assessment Unit
09.2019 - 12.2021
- Administered needs assessments to ensure compliance with relevant eligibility regulations.
- Delivered comprehensive notes to support financial assessment and prevention services.
- Interviewed clients to assess situations, limitations and issues and implement services to address needs.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Documented case notes daily and coordinated follow-up for seamless case management.
- Coordinated referrals for community-based resources.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Clinical Receptionist
The Medical Specialists
10.2017 - 08.2019
- Coordinated, monitored, assigned and documented patient and clinical care activities.
- Provided reports to patients, including care and progress reports.
- Provide ongoing case management to all patients to ensure implementation of appropriate treatment plan, adherence to quality model and utilization of services needed to achieve optimal outcomes.
- Checked patient data including insurance, demographic and health history to ensure all information was current.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Developed and implemented improvements to billing system to maximize efficiency, reduce delinquency and increase accuracy.
- Led clinical team in delivering care services that promoted optimal resident health.
- Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards.
Medical Secretary
Need More
05.2015 - 08.2017
- Providing excellent customer service and hospitality.
- Organising clinic and surgeries.
- Working with multiple EMR's.
- Call handling/ filing.
- Letter dictations.
- Liaising with hospitals and Insurance providers.
Education
Master of Science - L.L.M
University of Law
United Kingdom11-2027
No Degree - ILM Level 3
Civil Service College
Cayman Islands11-2024
Master of Science - MSc Mental Health Psychology
University Of Liverpool
11.2021
Postgradute Diploma - Theology And Philosophy
Canterbury Christ Church University
2018
BA (Hons) Business Studies - Business Studies
Canterbury Christ Church University
2015
High School Diploma -
Astor Collegeof The Arts
2009
Skills
- Client engagement skills
- Conflict Resolution
- Mental health support
- Excellent Administrative & Organizational skills
- Excellent customer service
- Individualized support
- Work coordination
- Report writing
- Strategic planning
- Budgeting and finance
- Investigation leadership
- Quality assurance
- Interpersonal communication
Certification
ILM Level 3 in Management
Stewards of Children,
Registered Behavioral Technician
Education
UK
Contact
Available upon request.
Timeline
Senior Financial Assistance Officer
Department of Financial Assistance
01.2023 - Current
Patient Experience Assistant
Health Services Authority
12.2021 - Current
Needs Assessment Officer
Needs Assessment Unit
09.2019 - 12.2021
Clinical Receptionist
The Medical Specialists
10.2017 - 08.2019
Medical Secretary
Need More
05.2015 - 08.2017
Postgradute Diploma - Theology And Philosophy
Canterbury Christ Church University
BA (Hons) Business Studies - Business Studies
Canterbury Christ Church University
High School Diploma -
Astor Collegeof The Arts
Master of Science - L.L.M
University of Law
No Degree - ILM Level 3
Civil Service College
Master of Science - MSc Mental Health Psychology
University Of Liverpool
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