Ashley Bales
Union
Summary
University of Kentucky graduate with a Bachelor's Degree in Clinical Leadership and Management with a passion for the growing healthcare field. Motivated individual with experience in marketing and customer sales. Skilled in digital production, field operations, and institutional planning. Committed to bringing creativity, problem-solving skills and making meaningful contributions.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Account Manager
Insight Global
08.2023 - 03.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Field Operations Assistant
Upstream Rehabilitation
01.2023 - 05.2023
- Aided in the preparation of comprehensive reports, providing valuable insights into project performance and areas for improvement.
- Facilitated meetings between healthcare providers and administrators to discuss operational challenges and potential solutions.
- Improved patient satisfaction by streamlining the appointment scheduling process.
Medical Office Assistant
Stinson Chiropractic Center
08.2022 - 12.2022
- Provided vital assistance during medical procedures, ensuring smooth operations and positive outcomes.
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations and organizational policies.
- Created content for websites and online publications.
- Assisted in reducing wait times for patients through effective resource allocation and staff coordination.
Marketing and Resource Creation Intern
Department of Aging and Independent Living
08.2022 - 12.2022
- Video production with the head Neurologist at the University of Kentucky's Sanders-Brown Center on Aging, Dr. Gregory Jicha MD. Ph.D.
- Collaboratively prepared marketing materials to promote a community-based model for concussion management.
- Increasing access and education to vulnerable populations on traumatic brain injuries.
- Improved patient engagement through the creation of informative health-related content tailored to specific demographics.
Education
Bachelor of Science - Health Sciences
University of Kentucky
Lexington, KY05.2023
Skills
Account Management
Teamwork and Collaboration
Strategic Planning
Project Management
Strategic Marketing
Client Relations
Video Editing
Community Engagement
Certification
- EEQ Certified through the Kentucky Council of Postsecondary Communications.
- Open School Basic Certificate through the institute for Healthcare Improvement.
- Microsoft Office Certifications: Word, Excel, PowerPoint, and Access Expert.
Timeline
Account Manager
Insight Global
08.2023 - 03.2024
Field Operations Assistant
Upstream Rehabilitation
01.2023 - 05.2023
Medical Office Assistant
Stinson Chiropractic Center
08.2022 - 12.2022
Marketing and Resource Creation Intern
Department of Aging and Independent Living
08.2022 - 12.2022
Bachelor of Science - Health Sciences
University of Kentucky
- EEQ Certified through the Kentucky Council of Postsecondary Communications.
- Open School Basic Certificate through the institute for Healthcare Improvement.
- Microsoft Office Certifications: Word, Excel, PowerPoint, and Access Expert.
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