Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ashley Bartram

Owenton

Summary

Dedicated Call Center Supervisor with proven leadership at Owen Electric Cooperative, excelling in effective communication and problem-solving. Enhanced team performance through coaching and mentoring, resolving escalated member complaints with empathy. Demonstrated attention to detail in job order processing, ensuring high member satisfaction and operational efficiency.

Overview

12
12
years of professional experience

Work History

Call Center Supervisor

Owen Electric Cooperative
Sparta
03.2023 - Current
  • Supervise the daily operations of the call center team to ensure that members' inquiries are handled efficiently and effectively.
  • Develop effective working relationships with team members across multiple departments.
  • Resolve escalated member complaints with professionalism and empathy.
  • Provide guidance, training, coaching, and mentoring to call center team members.
  • Review daily reports on call volume, abandoned calls, and other statistics.

Operations Clerk

Owen Electric Cooperative
Sparta
07.2018 - 03.2023
  • Generated detailed work requests to initiate job order processes efficiently.
  • Collaborated with service planners to define job requirements, and invoiced members accordingly.
  • Accurately read data on job prints to build new service locations in UPN.
  • Referenced Catalyst daily to verify service territories and find pole numbers to provide detailed information on service orders.
  • Effectively communicated job processes and construction timelines to ensure member satisfaction.
  • Organized and tracked jobs, ensuring that paperwork was accurate, and that requirements were met before releasing the job to the Field Distribution Supervisor.

Member Service Representative

Owen Electric Cooperative
Sparta
02.2014 - 07.2018
  • Assisted members with account inquiries and service requests daily.
  • Greeted customers in a friendly and professional manner.
  • Enhanced member relationships by providing excellent service during each interaction.
  • Managed high volume inbound calls effectively and efficiently.
  • Processed payments while adhering to PCI compliance to protect member information.

Education

Some College (No Degree) - Business Management

Western Kentucky University
Bowling Green, KY

Skills

  • Effective communication
  • Leadership skills
  • Problem solving
  • Interpersonal skills
  • Job order processing
  • Invoicing procedures
  • Job tracking
  • Attention to detail

Accomplishments

  • OEC Employee of the Month, March 2025

Timeline

Call Center Supervisor

Owen Electric Cooperative
03.2023 - Current

Operations Clerk

Owen Electric Cooperative
07.2018 - 03.2023

Member Service Representative

Owen Electric Cooperative
02.2014 - 07.2018

Some College (No Degree) - Business Management

Western Kentucky University

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