Ashley Besselman
Covington
Summary
Enthusiastic assistant manager offers several years of experience in leadership roles. Excellent team leader and problem solver with resourceful and flexible approach to team management. Knowledgeable about operations and best practices to maintain effective operational output.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant General Manager
McAlisters
Cincinnati
03.2025 - Current
- Assisted in managing daily restaurant operations and staff schedules.
- Monitored inventory levels and placed orders to maintain stock availability.
- Handled customer inquiries and resolved complaints to enhance satisfaction.
- Collaborated with team members to improve workflow efficiency and service speed.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Managed daily operations of the store, including scheduling and supervising staff.
- Motivated and led team members to work together to achieve targets.
Catering Coordinator
McAlister's Deli
Cincinnati
06.2019 - 03.2025
- Communicated with guest to ensure order accuracy and punctuality
- Prepared food according to McAlister's recipes
- Paper prepped, and prepped BOH items ahead of time for better time management.
- Follow up with guests to make sure they are satisfied with their food and service.
- Complete weekly sales calls to build sales. Kept in contact with regular guest to stay at forefront of their mind.
- Worked side by side with catering director to cover duties of fixing posting mistakes, follow up with customers, put in orders, add tax exemptions, and send thank you notes for orders.
- Coordinated catering orders for various events and ensured timely delivery.
- Managed inventory of catering supplies and maintained optimal stock levels.
Shift Supervisor
ARMOR USA
Hebron
04.2015 - 07.2019
- Guiding positive growth through increased productivity
- Excel spreadsheet analysis
- Efficiently prepping orders to be packed and shipped in a timely manner
- Sending daily productivity reports.
- Supervised daily operations to ensure efficient workflow and adherence to safety standards.
- Coordinated inventory management to maintain stock levels and reduce waste.
- Monitored equipment performance and arranged for necessary maintenance or repairs.
Assistant General Manager
PIZZA HUT
Walton
11.2012 - 04.2016
- Provided top notch customer service satisfaction
- Controlling and ordering inventory
- Overseeing delegation needs
- Hiring and training employees
- Building weekly schedules.
Education
Financial Management/ Accounting -
Gateway Community and Technical College
Covington, KY05.2021
Skills
- MS Office Suite
- Budget Analysis
- GAAP Accounting
- Time management
- Attention to detail
- Customer Engagement
- Relationship Building
- Prospecting Skills
- Up-Selling
- Revenue Growth
- ServSafe
- Budgeting Understanding
- Inventory management
- Staff scheduling
- Customer service
- Problem solving
- Employee training
- Staff development
- Budget control
- Sales forecasting
Certification
Kentucky Business Standards, 08/01/14, Present, Test developed to test business capabilities in Kentucky and rewarded by certification.
Additional Information
- Communication
- Prioritizing
- Organization
- Microsoft Office proficient
- Exceptional interpersonal skills
- Dependability
- Initiative and problem-solving abilities
Timeline
Assistant General Manager
McAlisters
03.2025 - Current
Catering Coordinator
McAlister's Deli
06.2019 - 03.2025
Shift Supervisor
ARMOR USA
04.2015 - 07.2019
Assistant General Manager
PIZZA HUT
11.2012 - 04.2016
Financial Management/ Accounting -
Gateway Community and Technical College