Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Hatfield

Bowling Green

Summary


Developed skills in remote customer service environment, excelling in client relationship management and digital communication. Demonstrated ability to adapt and thrive in changing circumstances, ensuring client satisfaction and retention. Seeking to transition into new field where these transferrable skills can contribute to team success and client engagement.

Overview

5
5
years of professional experience

Work History

Remote Customer Service

Walmart
01.2023 - 05.2025
  • Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
  • Delivered superior customer service as the primary point of contact for clients seeking consultation on audio needs or concerns.
  • Developed strong rapport with repeat clients through attentive service, leading to increased loyalty among valued customers.
  • Implemented feedback from customers to improve service quality and dining experience.

Remote Health Care Representative

Medical Group
01.2020 - 01.2023
  • Resolved customer inquiries and issues through effective communication and problem-solving strategies.
  • Managed account updates, ensuring accuracy and compliance with company policies.
  • Developed training materials to enhance team knowledge and improve service delivery.
  • Collaborated with cross-functional teams to streamline processes and enhance customer experience.
  • Documented activities and progress in electronic medical record per defined policy and procedures.

Education

Medical Assistant

Keiser University
Fort Lauderdale, FL
09-2020

Skills

  • Remote testing
  • Outstanding customer service
  • Accessibility and transcription services
  • Customer experience improvement

Timeline

Remote Customer Service

Walmart
01.2023 - 05.2025

Remote Health Care Representative

Medical Group
01.2020 - 01.2023

Medical Assistant

Keiser University

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Ashley Hatfield