Summary
Overview
Work History
Education
Skills
Timeline
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ASHLEY HUBBARD

Sand Gap

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

Concentrix
08.2022 - Current
  • Resolved customer inquiries through multiple communication channels, ensuring timely and accurate responses.
  • Trained new team members on company policies, software tools, and best practices for effective customer support.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.

Restaurant Team Member

Pizza Pro
12.2019 - 07.2020
  • Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
  • Followed all restaurant guidelines regarding food safety and hygiene to prevent illness.
  • Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times.
  • Welcomed guests with personable attitude and smile.
  • Maintained knowledge of current menu items, ingredients and preparation methods.

Customer Service Representative

General Dynamics Information Technology
09.2014 - 02.2016
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Documented conversations with customers to track requests, problems and solutions.
  • Answered customer questions and addressed concerns.

Cashier

Dollar General
12.2013 - 10.2014
  • Helped customers find specific products, answering questions and offering advice.
  • Processed customer payments quickly and returned exact change and receipts.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Properly verified customer identification for alcohol or tobacco purchases.

Restaurant Team Member

Pizza Pro
08.2009 - 11.2013
  • Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
  • Followed all restaurant guidelines regarding food safety and hygiene to prevent illness.
  • Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times.
  • Welcomed guests with personable attitude and smile.
  • Maintained knowledge of current menu items, ingredients and preparation methods.

Education

High School Diploma -

Clay County High School
Manchester, KY
05.2009

Skills

  • Company policies and procedures
  • Active listening
  • Inbound and outbound calling
  • Problem-solving skills
  • High-energy attitude
  • Customer assistance
  • Call center
  • Critical thinking
  • Customer service
  • Training and mentoring
  • Time management
  • Teamwork and collaboration
  • Multitasking Abilities
  • Organizational skills

Timeline

Customer Service Representative

Concentrix
08.2022 - Current

Restaurant Team Member

Pizza Pro
12.2019 - 07.2020

Customer Service Representative

General Dynamics Information Technology
09.2014 - 02.2016

Cashier

Dollar General
12.2013 - 10.2014

Restaurant Team Member

Pizza Pro
08.2009 - 11.2013

High School Diploma -

Clay County High School

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ASHLEY HUBBARD