Ashley Jacobson
Wilmore
Summary
Compassionate and detail-oriented Certified Medical Assistant with a versatile background in clinical and administrative functions. Skilled in electronic health records (EHR), phlebotomy, patient care, and office coordination. Adept at maintaining efficiency and professionalism in fast-paced healthcare settings.
Overview
8
8
years of professional experience
Work History
Medical Office Administrator/Certified Medical Assistant
DeNova Behavioral Health
07.2024 - 03.2025
- Coordinated appointment scheduling to optimize physician availability.
- Managed patient inquiries regarding services, results, and procedures.
- Handled administrative tasks including calls, filing, and office supply inventory.
- Verified insurance eligibility and documented coverage.
- Processed incoming medications from pharmacies.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Collected and documented patient medical information such as blood pressure and weight.
Certified Medical Assistant / Medical Receptionist
CleanSlate Medical Center
03.2023 - 04.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Checked in patients and medications using EMR systems.
- Verified patient demographics, insurance, and co-pays.
- Conducted phlebotomy, collected and processed urine samples.
- Performed vital signs and documented accurately in EMR.
- Managed prescription verification and cancellation with pharmacies.
Certified Medical Assistant/Customer Service Specialist
Adapt Health, LLC.
03.2021 - 03.2023
- Handled high-volume calls providing product and insurance information.
- Tracked and documented patient interactions and concerns.
- Verified insurance coverage for durable medical equipment (DME).
- Assessed needs of new mothers and advised mothers about breast pumps available to them.
- Processed patient copays and applicable fees for delivered products and services.
Certified Medical Assistant/Care Manager
Visium HealthLink, LLC
11.2020 - 02.2021
- Conducted telehealth visits, monitored vitals and medication use.
- Created care plans and facilitated communication between patients and providers.
- Scheduled appointments and verified Medicare eligibility.
- Established and maintained relationships with patients, families and community partners to coordinate services to meet client's needs.
- Promoted patient self-management by providing education on chronic condition management and healthy lifestyle choices.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
Lead Sales Associate
Dollar General
11.2016 - 03.2019
- Delivered customer-focused service and handled transactions efficiently.
- Helped achieve sales goals and maintained store operations.
- Prioritized tasks and supported management in daily operations.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Performed inventory control procedures to manage stock.
Education
Associate of Science - Nursing
Midway University
Midway, KY/OnlineAllied Health
Medical Career & Technical College
Richmond, KY06-2020
Skills
- Electronic Medical Records (EMR)
- Phlebotomy & Vital Signs
- Insurance Verification & Billing
- Medical Documentation & Terminology
- Patient Intake & Care Coordination
- Appointment Scheduling & Office Support
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Excellent Communication & Time Management
- Customer Service & Administrative Support
Timeline
Medical Office Administrator/Certified Medical Assistant
DeNova Behavioral Health
07.2024 - 03.2025
Certified Medical Assistant / Medical Receptionist
CleanSlate Medical Center
03.2023 - 04.2024
Certified Medical Assistant/Customer Service Specialist
Adapt Health, LLC.
03.2021 - 03.2023
Certified Medical Assistant/Care Manager
Visium HealthLink, LLC
11.2020 - 02.2021
Lead Sales Associate
Dollar General
11.2016 - 03.2019
Associate of Science - Nursing
Midway University
Allied Health
Medical Career & Technical College
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