Ashley Lyons
Hopkinsville
Summary
Dedicated professional with proven customer service skills and a strong ability to resolve inquiries efficiently. Skilled in multitasking and maintaining accuracy in high-pressure environments.
Overview
2
2
years of professional experience
Work History
To-Go Server
Cracker Barrel
Calvert City, KY
06.2025 - 12.2026
- Delivered exceptional customer service by efficiently managing to-go orders and ensuring accuracy.
- Coordinated with kitchen staff to streamline order preparation and enhance service speed.
- Maintained cleanliness and organization of the to-go area, ensuring adherence to health standards.
- Adapted quickly to high-volume service demands, prioritizing tasks effectively during peak hours.
- Communicated effectively with guests regarding menu offerings, specials, and promotions to drive sales.
- Assisted in training new team members on proper procedures for handling takeout orders.
- Resolved customer inquiries and concerns promptly, contributing to a positive dining experience.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
Cashier
Loves Country Store
Calvert City, KY
11.2025 - 03.2026
- Operated cash register efficiently for accurate transaction processing.
- Provided exceptional customer service to enhance shopping experience.
- Handled cash, credit, and gift card transactions with precision.
- Maintained cleanliness and organization of checkout area to ensure safety.
- Resolved customer inquiries and concerns promptly to ensure satisfaction.
- Collaborated with team members to improve workflow efficiency during peak hours.
- Trained new staff on register operation and customer service protocols.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Billing And Coding
Brown Mackie College
Hopkinsville, KYHigh School Diploma -
Marshall County High School
Benton, KY05-2010
Skills
- Strong multitasking
- Quick learner
- Adaptable mindset
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Call center experience
- Computer proficiency
- Client relations
- Complaint handling
Timeline
Cashier
Loves Country Store
11.2025 - 03.2026
To-Go Server
Cracker Barrel
06.2025 - 12.2026
Billing And Coding
Brown Mackie College
High School Diploma -
Marshall County High School