Ashley Mynster
Whitesburg
Summary
Diligent professional with strong background in providing exceptional customer service. Successfully resolved numerous patient/guest concerns and inquiries, enhancing customer satisfaction and loyalty. Demonstrated expertise in policy interpretation and time management, coupled with effective communication and problem-solving skills along with computer skills.
Overview
13
13
years of professional experience
Work History
PT Technician
EKPT
Whitesburg, KY
PTA
EKPT
Whitesburg, KY
07.2017 - Current
- Used a variety of physical therapy modalities to aid in the recovery process.
- Assisted patients with physical activities and therapeutic exercises.
- Demonstrated correct usage of equipment and exercise routines for patient rehabilitation.
- Documented patient care services by charting in patient and department records.
- Maintained a high level of knowledge about safety standards, proper body mechanics, and infection control protocols.
- Documented patient information, such as notes on progress.
- Measured patient's range-of-joint motion and vital signs to determine feasibility and effectiveness of treatments.
- Administered therapeutic massage and stretching to increase mobility and ease patient discomfort.
- Conferred with physical therapy staff to discuss and evaluate patient information for planning and modifying treatment.
- Effectively communicated and collaborated with physical therapists, physicians, and other healthcare professionals.
- Constructed home exercise programs for outpatient patients to maintain therapeutic gains.
- Performed therapeutic wound care.
Server/Bartender
Applebee's
Hazard, KY
03.2013 - 07.2017
- Prepared and served food and beverages to customers.
- Greeted and accommodated guests, building positive experience from first interaction.
- Created and maintained optimal communication chain, reducing guest dissatisfaction.
- Assisted with training of new staff members on POS and policies.
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed orders efficiently using point-of-sale (POS) system to streamline service flow.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Assisted in training new servers on menu knowledge and restaurant procedures.
- Maintained cleanliness and organization of dining area, enhancing overall guest satisfaction.
- Resolved customer complaints promptly, fostering repeat business through effective communication.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Informed kitchen of special dietary needs or requests, delivering personalized meal options.
- Used focus and memorization skills to keep track of tables and remember orders.
- Encouraged guests to buy additional items such as appetizers, drinks, and desserts.
- Resolved customer complaints and inquiries in a timely manner.
- Delivered customer checks and securely processed credit card or cash payments.
- Processed payments and completed register transactions accurately.
Education
Associate in Applied Science (A.A.S.) - PTA
Southeast Community and Technical College
Whitesburg, KY05.2017
Bachelor of Arts (B.A.) - Sports and Fitness Programs Management
Alice Lloyd College
Pippa Passes, KY05.2012
Skills
- Progress Reports
- Range of Motion Exercises
- Body Mechanics
- Passive Exercises
- Therapeutic Equipment
- Therapeutic Exercise
- HIPAA Requirements
- Massage Therapy
- Attention to detail
- Works Well Under Pressure
- Multitasking and organization
- Written/Verbal communication
- Documentation and reporting
- Workload management
Timeline
PTA
EKPT
07.2017 - Current
Server/Bartender
Applebee's
03.2013 - 07.2017
PT Technician
EKPT
Bachelor of Arts (B.A.) - Sports and Fitness Programs Management
Alice Lloyd College
Associate in Applied Science (A.A.S.) - PTA
Southeast Community and Technical College