Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Perry

Radcliff

Summary

Dynamic and detail-oriented professional with proven organizational skills and a strong background in client relations at Heartland Dentistry. Adept at managing appointment scheduling and enhancing office efficiency, I excel in data entry and communication, ensuring a welcoming environment while consistently improving patient satisfaction and operational workflows.

Overview

6
6
years of professional experience

Work History

Receptionist

The Endocrine Associates
11.2022 - 11.2023
  • Greeted visitors and directed them to appropriate departments, ensuring a welcoming atmosphere.
  • Managed multi-line phone system, efficiently routing calls to relevant personnel.
  • Scheduled appointments and maintained calendar for office staff, optimizing time management.
  • Processed incoming and outgoing mail, ensuring timely distribution of communications.
  • Maintained organized front desk area, enhancing overall office professionalism and efficiency.
  • Assisted with data entry tasks, accurately updating client information in database systems.
  • Supported administrative team by preparing documents and reports as needed.
  • Collaborated with team members to improve workflow processes, fostering a cooperative environment.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.

Certified Nursing Assistant

Elizabethtown Nursing And Rehabilitation
08.2022 - 12.2022
  • Assisted patients with daily living activities, ensuring comfort and safety.
  • Monitored vital signs, documenting changes for nursing staff review.
  • Administered medications under supervision, adhering to safety protocols.
  • Collaborated with healthcare team to develop individualized care plans.
  • Maintained cleanliness and organization in patient areas, promoting hygiene standards.
  • Trained new nursing assistants on procedures and best practices in patient care.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.

Dental Receptionist

Heartland Dentistry
01.2018 - 01.2020
  • Greeted patients and managed appointment scheduling using dental office management software.
  • Verified patient insurance information to ensure accurate billing and coverage details.
  • Assisted in maintaining patient records and updating information in electronic health record systems.
  • Responded to patient inquiries, providing comprehensive information about services and procedures.
  • Coordinated communication between dental professionals and patients to facilitate effective care delivery.
  • Processed payments and handled financial transactions with accuracy and confidentiality.
  • Maintained a clean and welcoming reception area, ensuring a positive first impression for patients.
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
  • Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
  • Helped patients complete necessary medical forms and documentation.
  • Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
  • Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
  • Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
  • Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
  • Adhered to strict HIPAA guidelines to protect patient privacy.

Education

Associate of Science - Medical Office And Billing Specialist

Ultimate Medical Academy
Clearwater, FL
05-2026

GED -

The Rome Access Site
Rome, NY
08-2008

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Appointment scheduling
  • Greeting and seating clients
  • Data inputting
  • File management
  • Mail handling
  • Document management
  • Typing speed

Timeline

Receptionist

The Endocrine Associates
11.2022 - 11.2023

Certified Nursing Assistant

Elizabethtown Nursing And Rehabilitation
08.2022 - 12.2022

Dental Receptionist

Heartland Dentistry
01.2018 - 01.2020

Associate of Science - Medical Office And Billing Specialist

Ultimate Medical Academy

GED -

The Rome Access Site

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Ashley Perry