Ashley Pugh
Louisville
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Synchrony
Louisville
06.2024 - 05.2025
- Process prescriptions, ensuring accuracy and trust.
- Resolved insurance denials, improving billing efficiency.
- Supported pharmacists with medication preparation, enhancing safety.
- Developed strong attention to detail, ensuring compliance.
- Improved patient satisfaction through reliable service.
Pharmacy Technician Supervisor
Chewy
Louisville
08.2021 - 03.2024
- Led a team to handle customer inquiries, enhancing service efficiency and satisfaction.
- Resolved complex issues, improving client retention through effective communication.
- Supervised a team, setting and achieving weekly targets to boost performance. Streamlined communication processes, ensuring alignment with company values.
- Managed denial resolutions, contributing to operational improvements.
Leasing agent
Shempp Reality & Mangagement
louisville
07.2020 - 09.2022
- Foster tenant relationships, resolving issues to enhance satisfaction and retention.
- Screen and verify applications, ensuring compliance and accuracy.
- Assist in marketing efforts, boosting property visibility and interest.
- Maintain open communication with leads and management for seamless operations.
QA Analyst
Charter Communications
louisville
01.2020 - 11.2020
- Directed assessment program oversight, aligning department initiatives with client and company priorities.
- Maintained training records, ensuring compliance with GCP, regulatory, and sponsor requirements.
- Tracked scope of work for CRC projects as per study proposals and TORO, escalating out-of-scope activities.
- Facilitated development and monitoring of key performance metrics to evaluate goal attainment.
Bartender
O'Charley's Restaurant & Bar
louisville
10.2018 - 02.2020
- Delivered top-tier service, boosting guest satisfaction and repeat visits.
- Streamlined bar operations, improving drink service efficiency and customer enjoyment.
- Trained new staff, ensuring readiness and seamless integration into team.
- Collaborated with kitchen, enhancing food service timing for better patron experience.
Receptionist
Shawnee Dental
louisville
03.2017 - 12.2019
- Welcomed guests and managed calls, enhancing client satisfaction and office efficiency.
- Coordinated appointments and directed inquiries, improving communication flow.
- Executed data entry and correspondence, ensuring accurate record-keeping.
- Oversaw office supplies and inventory, maintaining operational readiness.
- Supported bookkeeping tasks, contributing to financial accuracy.
Education
High School Diploma -
Central High
05-2008
Skills
- Customer Service Representative
- Data entry
- Inventory management
- Quality Awareness
- Time management
- Client/vendor generator
- Strong verbal communication
- Excelled in MS Office
Certification
- Pharmacy Tech Licenses: PT00370251
Timeline
Pharmacy Technician
Synchrony
06.2024 - 05.2025
Pharmacy Technician Supervisor
Chewy
08.2021 - 03.2024
Leasing agent
Shempp Reality & Mangagement
07.2020 - 09.2022
QA Analyst
Charter Communications
01.2020 - 11.2020
Bartender
O'Charley's Restaurant & Bar
10.2018 - 02.2020
Receptionist
Shawnee Dental
03.2017 - 12.2019
High School Diploma -
Central High
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