Ashley Ridley
Louisville,KY
Summary
Operations Supervisor and Training Leader with 5+ years of extensive experience in workforce development, safety compliance, and performance management within a high-volume logistics environment. Proven ability to deliver classroom instruction, conduct hands-on training, and reinforce company safety standards while improving efficiency, managing risks, and adapting quickly in fast-paced operations. Dedicated to promoting safe work methods, compliance adherence, and continuous employee development. Recognized for strong decision-making, cross-team coordination, and consistent achievement of production and quality metrics.
Overview
5
5
years of professional experience
Work History
Operations Supervisor, Cover
UPS
08.2024 - Current
- Lead daily operations for package handling and loading, supervising 15-20 employees per shift to meet strict safety, service, and production standards, including maintaining high Safe Work Day counts and achieving misload goals exceeding 1/5,000 packages.
- Train and develop employees on proper load quality, safe work methods, and operational procedures to reduce misloads and improve overall productivity by 10–12%.
- Continuously served as acting full-time supervisor, assuming expanded leadership responsibilities including staffing decisions, workflow adjustments, and performance management. Reinforced compliance with UPS safety standards through daily safety briefings and performance monitoring, contributing to a measurable reduction in workplace incidents.
- Collaborate consistently with other supervisors to achieve Left in Building (LIB) targets and Pieces Per Hour (PPH) goals, particularly during peak volume periods exceeding 30,000–40,000 packages per shift, stabilizing underperforming areas and maintaining workflow efficiency.
- Contributed to facility performance ranking among top automated operations through strong leadership, compliance enforcement, and cross-functional teamwork.
- Peer Award winner in Frontline Supervisor Training School for supporting employee
development and strengthening team performance
Part Time Training Supervisor
UPS
05.2022 - Current
- Oversaw onboarding processes for new hires, training 10–20+ employees per month on UPS Safe Work Methods, operational procedures, and compliance standards to ensure safe and productive performance. As well as collaborating with management to identify skills gaps and tailor training initiatives accordingly.
- Enhanced employee performance by developing comprehensive training programs tailored to individual needs. Created engaging training content that catered to diverse learning styles, improving overall knowledge acquisition among employees.
- Streamlined training processes for increased efficiency and effectiveness, resulting in higher employee retention rates. Achieved measurable improvements in staff productivity through targeted hands-on coaching, sessions and skill development workshops.
- Established a culture of continuous learning by implementing regular feedback loops and performance evaluations.
- Conduct classroom-style instruction for new hires on company policies, safety protocols, and operational procedures. Also collaborated with Operations Supervisors to align training with production goals, PPH targets, and peak-season volume demands.
- Recognized for strengthening team performance through mentorship, structured instruction, and consistent follow-up evaluations.
UPS Loader
UPS
01.2021 - Current
- Achieved productivity and quality targets in a high-speed logistics environment through effective collaboration with team members. Improved load quality and production rates, preventing misloads and maintaining strong performance metrics.
- Balanced heavy workloads with tight deadlines, consistently meeting or exceeding goals in a fast-paced warehouse environment.
- Frequently assisted new hires by modeling proper loading techniques, safe lifting methods, and efficient workflow organization.
Education
Data Science - Data Analytics
Bellarmine University
Louisville, KY05.2025
Skills
- Operations & Team Leadership
Performance Management & KPIs
(Productivity)
Workforce Planning & Scheduling
Process Improvement
Safety & Risk Management (OSHA)
Cross-Functional Communication
Data Analysis & Reporting
Microsoft Office Suite (Excel, Word,
PowerPoint
Timeline
Operations Supervisor, Cover
UPS
08.2024 - Current
Part Time Training Supervisor
UPS
05.2022 - Current
UPS Loader
UPS
01.2021 - Current
Data Science - Data Analytics
Bellarmine University