Ashley Russell
Louisville
Summary
Skilled Laboratory Animal Technician with experience in animal care, laboratory procedures, and regulatory compliance. Familiarity with various types of laboratory animals and adept at ensuring humane treatment and welfare. Demonstrated ability to contribute to research goals through precise record-keeping, careful observation, and effective communication. Previous role involved improving animal housing standards resulting in enhanced overall lab efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Laboratory Animal Technician I
University of Louisville, HSC Office of Compliance
Louisville
03.2024 - Current
- Provided daily care and husbandry of laboratory animals, including feeding, watering, cleaning cages, monitoring health and behavior.
- Contributed to the maintenance of a clean work environment by following standard operating procedures for sanitation.
- Euthanized sick and injured animals according to approved protocols while displaying sensitivity towards their welfare needs.
- Followed safety guidelines when working with hazardous materials such as chemicals or biological agents used in research studies.
- Ensured that all animal housing areas were maintained according to established protocols and standards.
- Trained new hires for the proper handling techniques and policy procedures.
Patient Care Coordinator
Heuser Hearing Institute
Louisville
04.2021 - 03.2024
- Trained new staff on patient care protocols and office procedures.
- Maintained accurate patient care records in electronic health record systems to ensure compliance and accessibility.
- Scheduled appointments for patients and coordinated follow-up visits.
- Fostered positive environment for patients and families by delivering exceptional customer service and support.
- Transported checks and cash to the bank for secure deposits.
- Coordinated hearing aid orders with manufacturers to streamline process for audiologists and patients.
Call Center Representative
Geek Squad - Best Buy
Louisville
06.2020 - 11.2020
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
- Maintained records of customer interactions, transactions, comments and complaints.
Cashier
Walgreens
Louisville
07.2017 - 02.2020
- Balanced cash drawers daily while managing cash register operations.
- Ensured cleanliness and organization of sales floor and checkout area to enhance customer experience.
- Assisted customers in locating products, answering inquiries, and providing product recommendations.
- Trained new team members on cash register operation and stock procedures to improve team efficiency and customer service.
- Operated photo department for passport services and digital orders.
- Coordinated shipping and receiving of FedEx orders for customers to ensure timely delivery of services.
Sales Floor Associate Cashier
Designer Shoe Warehouse, DSW
Louisville
03.2015 - 04.2016
- Organized sales floor through restocking merchandise and arranging displays to enhance customer shopping experience.
- Handled cash register operations and processed customer transactions to ensure accurate and efficient service.
- Executed returns and exchanges promptly, adhering to company policy to maintain customer satisfaction.
- Answered phone calls promptly, routed calls correctly and took messages when appropriate.
Retail Sales Associate
Old Navy, Gap
Louisville
09.2015 - 02.2016
- Educated customers on promotions and loyalty programs effectively.
- Greeted customers upon entering the store and provided assistance.
- Handled price checks, merchandise transfers, and fitting room returns to maintain store organization and customer satisfaction.
- Operated cash register and processed customer transactions to ensure smooth checkout experience.
Education
Bachelor of Science - Criminal Justice
University of Louisville
Louisville, KY12-2025
Associate of Arts -
Gateway Community And Technical College
Louisville, KY05-2020
High School Diploma -
Ballard High School
Louisville, KY05-2016
Skills
- Safety compliance
- Attention to detail
- Effective communication
- Verbal and written communication
- Time management abilities
Certification
Certified Rat Tickler Purdue University
Timeline
Laboratory Animal Technician I
University of Louisville, HSC Office of Compliance
03.2024 - Current
Patient Care Coordinator
Heuser Hearing Institute
04.2021 - 03.2024
Call Center Representative
Geek Squad - Best Buy
06.2020 - 11.2020
Cashier
Walgreens
07.2017 - 02.2020
Retail Sales Associate
Old Navy, Gap
09.2015 - 02.2016
Sales Floor Associate Cashier
Designer Shoe Warehouse, DSW
03.2015 - 04.2016
Bachelor of Science - Criminal Justice
University of Louisville
Associate of Arts -
Gateway Community And Technical College
High School Diploma -
Ballard High School