Ashley Salazar
Bowling Green
Summary
Versatile and results-oriented professional with extensive experience at CVS Pharmacy, adept in customer service and Microsoft Excel. Demonstrated leadership in improving team productivity by 20% and enhancing customer satisfaction through effective problem-solving and a friendly, positive attitude. Skilled in training and mentoring, with a proven track record of fostering teamwork and collaboration.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Stay at Home Mom
Homemaker
11.2020 - Current
Supervisor
CVS Pharmacy
08.2018 - 11.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Department Supervisor
Walmart
01.2016 - 11.2016
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of 15 employees, delegated tasks and held each employee accountable for completing assignments.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
Shelf Stocker
Walmart
04.2015 - 01.2016
- Maintained a clean and organized store environment for optimal shopping experience.
- Answered customer questions and provided detailed product information.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Unloaded arriving product stock and moved to store display areas.
Customer Service Representative
Afni
01.2014 - 02.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Key Holder Supervisor
Dollar General
01.2012 - 12.2013
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
Telemarketing Sales Representative
Teleservices Direct
09.2010 - 01.2012
- Contributed to the development of new sales scripts by incorporating successful tactics gained from experience and industry trends.
- Answered calls, took messages, and transferred calls to correct individuals.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Maintained a high level of accuracy when inputting customer data into company CRM systems, ensuring proper tracking of leads and sales conversions.
Education
Associate of Applied Science - Billing And Coding
South Central Kentucky Community And Tech College
Bowling Green, KY12-2025
Associate of Applied Science - Human Resources Management
South Central Kentucky Community And Tech College
Bowling Green, KY05-2023
Certification - Medical Assisting
The Medical Institue of Kentucky
Bowling Green, KY03-2018
High School Diploma -
South Warren High School
Bowling Green, KY06-2011
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Microsoft Excel
- Complaint resolution
- Call center experience
- Training and mentoring
- Schedule development
- Microsoft Word proficiency
Certification
- Certified Medical Assistant TMIKY March, 2018
- General Business SKYCTC December, 2022
- Public Leadership SKYCTC December, 2022
- Team Leadership SKYCTC August, 2023
- Supervisory Management SKYCTC August, 2023
- Management SKYCTC August, 2023
- Advanced Business Administration SKYCTC August, 2023
- Team Leadership SKYCTC August, 2023
Timeline
Stay at Home Mom
Homemaker
11.2020 - Current
Supervisor
CVS Pharmacy
08.2018 - 11.2020
Department Supervisor
Walmart
01.2016 - 11.2016
Shelf Stocker
Walmart
04.2015 - 01.2016
Customer Service Representative
Afni
01.2014 - 02.2015
Key Holder Supervisor
Dollar General
01.2012 - 12.2013
Telemarketing Sales Representative
Teleservices Direct
09.2010 - 01.2012
Associate of Applied Science - Billing And Coding
South Central Kentucky Community And Tech College
Associate of Applied Science - Human Resources Management
South Central Kentucky Community And Tech College
Certification - Medical Assisting
The Medical Institue of Kentucky
High School Diploma -
South Warren High School
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