Ashley Wise
Lawrenceburg
Summary
Dynamic leader with a proven track record at Freedom Tactical, adept in enhancing team efficiency and fostering customer relationships. Excelled in streamlining processes and resolving complex issues, demonstrating exceptional interpersonal communication and effective workflow management. Achieved significant improvements in customer satisfaction and operational success.
Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Overview
20
20
years of professional experience
Work History
Officer Manager
Freedom Tactical
02.2023 - 08.2023
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Improved department efficiency by streamlining and implementing policies and processes.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
Bank Teller
Fifth Third Bank
01.2017 - 12.2018
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
Correctional Sergeant
Clark County Detention Center
12.2013 - 10.2016
- Maintained order and security in the correctional facility by enforcing rules, regulations, and procedures.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Enhanced facility safety by conducting regular security checks and monitoring inmate activities.
- Supervised 40+ employees and performance of tasks and managed 300+ offenders.
- Served as a role model for subordinates, demonstrating professionalism in all aspects of job responsibilities.
- Conducted thorough investigations into allegations of misconduct or rule violations, resulting in fair disciplinary actions when necessary.
- Resolved issues and disputes between inmates professionally and respectfully.
- Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
- Monitored and confirmed compliance with safety standards and regulations.
- Reduced instances of violence within the institution through effective conflict resolution strategies and communication skills.
- Responded to emergency situations and provided first aid following facility guidelines.
- Evaluated job performance of subordinate staff members regularly while providing constructive feedback for improvement opportunities.
- Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
- Handled inmate counts and searches for missing inmates.
- Completed daily work report sheets and delegated tasks to employees.
- Established strong working relationships with external agencies such as police departments, courts, probation officers which facilitated seamless communication during inmate transfers and other processes.
- Participated in development of correctional policies and procedures.
Staff Sargeant
Army / Army National Guard
09.2003 - 09.2012
- Developed standard operating procedures for various supply chain processes, ensuring consistency in execution across all personnel and minimizing confusion or errors.
- Assisted in budget planning by providing accurate forecasts of required resources based on historical data analysis.
- Served as liaison between senior leadership and department heads regarding supply-related issues, facilitating clear communication channels across the organization.
- Provided ongoing support to deployed units by coordinating timely resupply missions based on specific operational requirements, ensuring mission success without unnecessary delays.
- Ensured safety regulations were adhered to throughout the supply chain process, minimizing risks associated with hazardous materials handling or transportation incidents.
- Monitored stock levels closely to prevent shortages or excess inventory while maintaining optimal turnover rates for perishable items.
- Conducted regular audits to ensure compliance with established policies and procedures, identifying areas for improvement in supply management processes.
- Optimized warehouse layout and storage solutions to maximize available space and improve accessibility for efficient picking and retrieval of items.
Education
GED -
Jefferson High School
Lafayette, IN06-2003
Skills
- Adherence to high customer service standards
- Exceptional interpersonal communication
- Excellent time management skills
- Cash handling
- Decision-making
- Customer relations
- Customer focused
- Complaint resolution
- Team building and leadership
- Effective workflow management
- Exceptional telephone etiquette
- Account management
Army Veteran
Operation Iraq Freedom(OIF) - 2008
Operation Enduring Freedom(OEF) - 2010
Timeline
Officer Manager
Freedom Tactical
02.2023 - 08.2023
Bank Teller
Fifth Third Bank
01.2017 - 12.2018
Correctional Sergeant
Clark County Detention Center
12.2013 - 10.2016
Staff Sargeant
Army / Army National Guard
09.2003 - 09.2012
GED -
Jefferson High School
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