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ASHLEY ZYSS
Irvine
Work Preference
Summary
Dynamic administrative professional known for exceeding performance goals and driving operational efficiency. Proven expertise in managing complex schedules and enhancing team productivity through effective communication and process improvements. Adept at fostering positive relationships with clients and stakeholders in both remote and office settings.
Overview
13
13
years of professional experience
Work History
CARE COORDINATOR
Senture
London
08.2023 - Current
- Coordinated communication among healthcare providers, internal departments, and support teams to resolve issues promptly and enhance operational efficiency.
- Manage high-volume inbound communications while prioritizing requests and directing inquiries to appropriate personnel.
- Maintain accurate records and handle confidential information in compliance with HIPAA regulations and company policies.
- Identified and implemented workflow improvement opportunities to streamline processes and boost team productivity.
- Participated in cross-functional meetings and collaborated with multiple departments to enhance service delivery.
- Support provider relations by resolving concerns professionally and maintaining positive business relationships.
- Contribute to process improvement initiatives and organizational performance goals.
- Mentor and support team members through knowledge sharing and collaborative problem-solving.
- Exceeded reliability Goals Consistently for the past 14 months
- Exceeded quality performance goals for the past 13 months
- Exceeded productivity targets consistently for the past 14 months
REAL ESTATE ASSISTANT
Pina Realty
Alhambra
02.2020 - 10.2022
- Coordinated schedules, appointments, and transaction deadlines for real estate professionals.
- Managed client communications and correspondence throughout all phases of the transaction process.
- Collaborated with real estate agents, lenders, escrow officers, and clients to facilitate successful transactions.
- Prepared, reviewed, and maintained contracts and supporting documentation with exceptional attention to detail.
- Maintained confidential client records and ensured document accuracy and compliance.
- Tracked multiple projects simultaneously while ensuring deadlines and deliverables were consistently met.
- Conducted research and gathered information necessary to support transaction completion and client needs.
- Built and maintained strong professional relationships with clients and business partners.
RECEPTIONIST
Emergency Pet Clinic of SGV
El Monte
05.2013 - 02.2017
- Managed front desk operations, including phone systems, email communications, and client reception.
- Delivered professional customer service, safeguarding client confidentiality and consistently demonstrating attention to detail.
- Coordinated scheduling and appointment management, ensuring seamless clinic operations.
- Provided administrative support through effective correspondence management and office coordination, enhancing overall team efficiency.
- Maintained filing systems, records, and administrative documentation with a high degree of accuracy.
- Demonstrated strong organizational and multitasking skills while handling competing priorities in a fast-paced environment.
- Assisted with inventory tracking and supply management to ensure operational readiness.
Education
High School Diploma -
Los Altos High School
Hacienda Heights, CASkills
- Confidential Information Handling (HIPAA Compliance)
- Customer & Client Relations
- Executive & Administrative Support
- Calendar Management & Scheduling
- Meeting Coordination & Follow-Up
- Project Coordination
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Google Workspace
- Microsoft Teams & Virtual Collaboration
- Document Management & Recordkeeping
- Data Entry & Reporting
- Email & Correspondence Management
- Cross-Functional Collaboration
- Process Improvement
- Time Management & Prioritization
- Problem Solving & Decision Making
Timeline
CARE COORDINATOR
Senture
08.2023 - Current
REAL ESTATE ASSISTANT
Pina Realty
02.2020 - 10.2022
RECEPTIONIST
Emergency Pet Clinic of SGV
05.2013 - 02.2017
High School Diploma -
Los Altos High School