Ashlynn Hoover
HARTFORD
Summary
As experienced professional in healthcare industry, brings wealth of expertise in navigating complex denial management systems. Recognized for strong focus on teamwork and delivering consistent results under shifting circumstances. Proficient in claim analysis and resolution, with excellent problem-solving abilities and reliable, adaptable nature.
Overview
9
9
years of professional experience
Work History
Insurance Authorization and Denial Specialist
Fuller Physical Therapy
01.2023 - Current
- Duties include answering phones, filing folders, making customer contacts, scheduling, entering invoices
- Scheduling
- Promoted high patient satisfaction by resolving problems with knowledgeable and friendly service
- Assisted with reports and billing
- Maintained knowledge of insurance coverage benefit levels, eligibility systems and verification processes.
- Improved claim denial resolution by thoroughly researching and identifying root causes of denials.
- Identified root cause of denials to provide plans for denial resolution.
- Optimized workflows within the team by assigning tasks based on individual strengths and expertise in particular payers or denial reasons.
- Documented medical claim actions by completing forms, reports, logs and records.
CEO
Raindrop designs
06.2016 - 08.2022
- Purchasing supplies, contacting customers, making sells, setting up displays at events, greeting customers
- Promoted business on social media platforms to maximize brand identity and generate revenue
- Conferred with customers to understand needs and finalize purchase orders
- Kept records for production, inventory, income and expenses
- Set pricing structures according to market analytics and emerging trends
Administrative Assistant
Ohio County Collision Repair
01.2017 - 05.2022
- Duties include answering phones, filing folders, making customer contacts, scheduling, entering invoices
- Directed customer communication to appropriate department personnel
- Coordinated appointments, meetings and conferences
- Maintained accurate department and customer records
- Educated customers on special pricing opportunities and company offerings
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Inventoried and ordered supplies for office
- Assisted with payroll preparation and entered data into cumulative payroll document
Education
Business Finance -
Eastern Kentucky University
Richmond, KY05.2022
High School Diploma -
Ohio County High School
Hartford, KY05.2021
Business Administration Certificate -
Ohio County Vocational School
Hartford, KY05.2021
Skills
- Insurance Appeals processing
- Insurance pre-authorization
- Accounting support/Quickbooks
- Data entry documentation
- Scheduling and calendar management
- Administrative operations
- Customer relations
- Inbound and Outbound Calling
Timeline
Insurance Authorization and Denial Specialist
Fuller Physical Therapy
01.2023 - Current
Administrative Assistant
Ohio County Collision Repair
01.2017 - 05.2022
CEO
Raindrop designs
06.2016 - 08.2022
High School Diploma -
Ohio County High School
Business Administration Certificate -
Ohio County Vocational School
Business Finance -
Eastern Kentucky University
Similar Profiles
Rebecca BoucherRebecca Boucher
Office/Insurance Manager at Fuller Physical TherapyOffice/Insurance Manager at Fuller Physical Therapy
Rebecca JenkinsRebecca Jenkins
Office/Insurance Manager at Fuller Physical TherapyOffice/Insurance Manager at Fuller Physical Therapy
James AskinsJames Askins
Business Development Manager/Office Manager at FULLER PHYSICAL THERAPYBusiness Development Manager/Office Manager at FULLER PHYSICAL THERAPY