Ashlynn Lucas
Fordsville
Summary
Skilled Processing Assistant with background in managing complex administrative tasks such as data entry, document management, and client communication. Strong ability to streamline processes, improve efficiency, and foster professional relationships within teams. Known for demonstrating problem-solving skills and adapting to fast-paced environments. Contributed positively to team productivity by implementing streamlined approaches to workflow management.
Overview
6
6
years of professional experience
2017
2017
years of post-secondary education
Work History
Mortgage Processing Assistant
Liberty Federal Credit Union
Owensboro
12.2019 - Current
- Collaborated with team members to improve workflow and optimize processing times.
- Provided exceptional customer service, fostering positive relationships with members daily.
- Maintained confidentiality of sensitive information at all times.
- Assisted with daily data entry tasks using Microsoft Excel and Access software applications.
- Answered inquiries from customers and staff regarding processing procedures.
- Reviewed documents for completeness, accuracy and compliance with regulations or standards.
Education
Associate of Science - Physical Therapy
Owensboro Community And Technical College
Owensboro, KY 08.2013 - 05.2017
Daviess County High School
Owensboro, KYSkills
- Data entry
- Compliance regulations
- Document review
- Customer inquiries
- Customer relationship management
- Workflow optimization
- Problem solving
- Effective communication
- Team collaboration
- Time management
- Adaptability to change
- Active listening and communication
Accomplishments
- 2022 Processing Assistant of the year
Timeline
Mortgage Processing Assistant
Liberty Federal Credit Union
12.2019 - Current
Associate of Science - Physical Therapy
Owensboro Community And Technical College
08.2013 - 05.2017
Daviess County High School
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