Ashton Moore
Paris
Summary
Accomplished Logistics Specialist with expertise in logistics documentation and inventory management at Big Time Tix. Demonstrated leadership and collaboration skills, enhancing process integration and customer satisfaction. Successfully resolved shipping discrepancies, ensuring timely deliveries and compliance. Proven ability to manage complex operations and foster positive customer relationships, driving efficiency and growth.
Overview
6
6
years of professional experience
Work History
Logistics Specialist
Big Time Tix
03.2023 - Current
- Created and maintained logistics documentation for compliance and tracking.
- Resolved shipping discrepancies and delays through effective communication with suppliers.
- Enhanced process integration and flow by collaborating with team members.
- Conducted inventory checks and addressed discrepancies promptly.
- Updated customers regularly on order status to ensure transparency.
- Ensured timely deliveries by managing schedules and providing status updates.
- Assisted customers with inquiries via phone and email communications.
- Utilized troubleshooting techniques and product knowledge to resolve customer issues.
Store Manager
Rose & Remington
10.2021 - 03.2023
- Managed daily store operations, ensuring compliance with company policies.
- Oversaw inventory management, conducting cycle counts and audits to control shrinkage.
- Established customer service standards while monitoring staff adherence.
- Trained and developed staff to improve customer service skills.
- Resolved customer complaints promptly to enhance satisfaction.
- Created weekly work schedules for efficient staff allocation.
- Recruited and supervised new employees, fostering a collaborative environment.
- Organized product displays effectively to optimize sales.
SERVER
HMC HOSPITALITY GROUP
11.2019 - 10.2021
- Delivered exceptional customer service in fast-paced dining environment to enhance guest satisfaction.
- Assisted guests with menu selections, addressing dietary restrictions effectively.
- Accurately processed orders using point-of-sale system to ensure efficiency.
- Maintained cleanliness and organization of dining area and tables for optimal guest experience.
- Collaborated with kitchen staff to guarantee timely food delivery during peak hours.
- Trained new servers on restaurant policies and procedures to uphold standards.
- Handled customer complaints professionally and resolved issues promptly.
- Performed opening and closing duties, including setting up dining area and restocking supplies.
Education
High School Diploma -
Floyd Central High School
Eastern, KY06-2018
Some College (No Degree) - Public Health
University of Kentucky
Lexington, KYSkills
- Problem solving
- Logistics documentation
- Inventory management
- Customer relationship management
- Order fulfillment
- Distribution management
- Shipment coordination
- Delivery oversight
- Account management
- Collaboration skills
- Leadership abilities
- Professional demeanor
- Oral and written communication
Volunteer Experience
Alpha Gamma Delta, University of Kentucky
References
References available upon request.
Timeline
Logistics Specialist
Big Time Tix
03.2023 - Current
Store Manager
Rose & Remington
10.2021 - 03.2023
SERVER
HMC HOSPITALITY GROUP
11.2019 - 10.2021
High School Diploma -
Floyd Central High School
Some College (No Degree) - Public Health
University of Kentucky