Dynamic and detail-oriented professional with extensive experience in customer service and billing at Baptist Health Medical Center and 911 Billing. Proven ability to multitask effectively while maintaining confidentiality and delivering exceptional service. Skilled in Microsoft Office and adept at problem-solving, ensuring client satisfaction and operational efficiency.
My job as a house cleaner is to ensure I’m meeting clients needs by tidying their houses to their standards. Being a house cleaner requires a lot of dedication and drive it’s not for the weak anything fast paced is my jam being hyper focused is when I do my best.
As a customer service representative my job was to show up to work, daily with a friendly-smiling face, positive attitude to greet patients, check them in and set appointments. My job was fast paced as I also had to multitask while answering phone calls while taking care of patients at the same time.
As a billing consultant at 911 billing, my job was to make sure EMS services got paid for their transport and care services.
I had a combine knowledge of healthcare reimbursement rules, coding systems and EMS operations.
Customer service
Communication (Written and verbal)
Professional phone etiquette
Organization and time management
Attention and Detail
Problem solving
Confidentiality and discretion
Microsoft Office (Word,Excel,Outlook)
Scheduling and calendar management
Data Entry
Document preparation
Email management