Atticus Leigh
Louisville
Summary
Dynamic professional with a proven track record at Bearnos Pizza, excelling in customer service and strategic planning. Recognized for enhancing client retention through effective communication and process improvements. Skilled in training and coaching, fostering team productivity while ensuring high-quality service delivery. Committed to building strong relationships and driving operational excellence.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Manager's Assistant
Bearnos Pizza
05.2024 - Current
- Assisted in resolving client inquiries, enhancing overall customer experience and retention rates.
- Collaborated with cross-functional teams to streamline processes and enhance service efficiency.
- Championed process improvements by analyzing workflows, recommending changes, and monitoring results postimplementation.
- Delivered high-quality customer service by quickly responding to inquiries and maintaining an empathetic approach during interactions.
Cook Supervisor
A&W® Restaurants
10.2024 - 08.2025
- Ensured consistent food quality with strict adherences to recipes, portion control, and presentation standards.
- Trained new hires in proper cooking techniques, equipment usage, and safety protocols, increasing overall team proficiency.
- Improved staff productivity by providing clear instructions, guidance, and constructive feedback on their performance.
- Reduced food waste by carefully monitoring inventory levels and implementing proper storage practices.
Customer Service Specialist
Cold Stone Creamery
07.2023 - 08.2024
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer's needs.
- managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies and procedures ensuring consistency in delivering accurate information to customers.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
Education
No Degree - Radiology
University of Kentucky
Lexington, KY05-2027
Associate of Applied Science - Radiology
Jefferson Community And Technical College
Louisville, KY05-2027
Skills
- Customer service
- Clear oral/written communication
- Organizational skills
- Relationship building
- Employee supervision
- Training and coaching
- Strategic planning
- Administrative support
- Human resources
Accomplishments
- UK Dean's List(Fall 2024 and Spring 2025)
- 3.8 GPA
- Extracurricular Activities: Steven's Memorial Museum Volunteer
- Relevant Coursework: Human Anatomy
Certification
- ComptTIA Certified
Timeline
Cook Supervisor
A&W® Restaurants
10.2024 - 08.2025
Manager's Assistant
Bearnos Pizza
05.2024 - Current
Customer Service Specialist
Cold Stone Creamery
07.2023 - 08.2024
No Degree - Radiology
University of Kentucky
Associate of Applied Science - Radiology
Jefferson Community And Technical College
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