Audrey Amburgey
Hallie
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
8
8
years of professional experience
Work History
Store Manager
Sally Beauty Holdings Inc.
12.2020 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Personal Care Aide
Appalachian Regional Hospital
01.2017 - 08.2020
- Assisted clients with daily living activities for increased comfort and quality of life.
- Maintained a safe and clean environment for clients, reducing health risks and promoting overall wellbeing.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Monitored progress and documented patient health status changes to keep care team updated.
- Expertly managed emergency situations that arose during care provision, remaining calm under pressure while executing necessary protocols.
- Supported clients'' mental wellness through compassionate listening, empathetic responses, and encouragement during difficult times.
- Maintained clean, safe, and well-organized patient environment.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Education
Knott County Central High School
Hindman, KY06-2011
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Friendly and positive
- Outstanding communication skills
- Personnel development
- Documentation and reporting
- Sales professional
- Customer response
- Goals and performance
- Team building and leadership
Timeline
Store Manager
Sally Beauty Holdings Inc.
12.2020 - Current
Personal Care Aide
Appalachian Regional Hospital
01.2017 - 08.2020
Knott County Central High School
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