Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
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Audrey Morrow

Somerset

Summary

Team-oriented Retail Sales Associate recognized for generating consistent personal sales accomplishments. Dedicated to listening to customer needs and preferences, expertly matching products and driving loyalty. Brings in-depth knowledge of product use and care requirements. Seasoned retail sales associate with strong background in customer service and sales. Skilled at meeting customer needs, optimizing product displays, and driving sales growth. Demonstrated ability to build positive relationships with customers, resulting in repeat business and increased loyalty. Past roles have resulted in significant improvements in store performance through proactive initiatives. Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Retail Sales Associate

TJX Companies
Somerset
10.2024 - 05.2025
  • Assisted customers with product selection and inquiries.
  • Restocked shelves and ensured product availability for customers.
  • Engaged customers to understand their needs and preferences.
  • Handled returns and exchanges following store policies.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Helped customers by answering questions and locating merchandise.
  • Greeted customers upon entering the store and provided assistance.
  • Handled customer complaints in a professional manner.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Demonstrated knowledge of store products and services.
  • Organized displays to attract customers and promote sales.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Stocked shelves with merchandise according to company standards.
  • Assisted with unloading delivery trucks and stocking shelves with new merchandise.
  • Processed and organized shipments, restocking merchandise on the sales floor promptly.

Barista

Baxters coffee
Somerset
07.2023 - 01.2024
  • Prepared and served high-quality coffee beverages to customers.
  • Maintained cleanliness of work area and equipment during shifts.
  • Processed cash and credit transactions accurately at the register.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Supported highest standards of conduct and service to support company reputation.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Ground beans for espresso shots according to individual customer specifications.
  • Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.

Education

High School Diploma -

Jordan Christian Academy
Somerset Ky
05-2024

Skills

  • Effective communication
  • Time management
  • Team collaboration
  • Attention to detail
  • Problem solving
  • Friendly and outgoing
  • Flexible schedule
  • Teamwork
  • Cash register operation
  • Customer engagement
  • Truck unloading
  • Returns and exchanges
  • Cash handling
  • Customer service
  • Inventory management
  • Product knowledge
  • Customer relationship management
  • Merchandising

Affiliations

volleyball, gym

Certification

  • vet assistant certificate

Timeline

Retail Sales Associate

TJX Companies
10.2024 - 05.2025

Barista

Baxters coffee
07.2023 - 01.2024

High School Diploma -

Jordan Christian Academy

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Audrey Morrow