Austin Gribbins
Louisville
Summary
Dynamic and reliable professional with a proven track record at O'Reilly Auto Parts, enhancing customer satisfaction through expert knowledge and exceptional service. Skilled in inventory management and time management, with a strong foundation in communication and teamwork. Demonstrated ability to learn quickly and contribute effectively to team success, ensuring high-quality outcomes in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Retail Service Specialist
O'Reilly's Auto Parts
10.2024 - Current
- Attended to customer complaints and processed product return or replacement requests.
- Streamlined inventory management for improved product availability and reduced waste.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Assisted customers in making informed purchase choices and selecting products.
- Fulfilled customers' special requests for merchandise and delivery times.
- Enhanced customer satisfaction by providing exceptional service and expert product knowledge.
- Contributed to positive teamwork dynamics by pitching in whenever needed, supporting colleagues during busy periods or staff shortages.
- Processed transactions accurately using point-of-sale systems, maintaining cash handling integrity.
- Served as a knowledgeable resource for both customers and coworkers, sharing expertise regarding products and services offered within the store environment.
To-Go Server
Texas Roadhouse
11.2023 - 09.2024
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
- Expedited food preparation for timely pick-up, ensuring top-notch service for all guests.
- Served as a reliable team player by covering shifts when necessary to maintain optimal staffing levels during busy periods.
- Handled cash transactions accurately, contributing to a well-balanced till at shift''s end.
- Trained new employees on best practices for To-Go Server responsibilities, fostering team efficiency and consistency in service quality.
- Upheld strict sanitation standards through routine cleaning of workstations and dining areas, promoting a safe environment for all patrons.
Lifeguard
Republic Bank Foundation YMCA
08.2022 - 06.2023
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
Education
Liberty Big Picture High
1281 Gilmore Ln, Louisville, KY, 4021310-2024
Skills
- Good communication skills
- Excellent written and oral communication
- Reliability and punctuality
- Empathy and patience
- Opening and closing duties
- Skill development
- Willingness to learn
- Time management
- Attention to detail
Timeline
Retail Service Specialist
O'Reilly's Auto Parts
10.2024 - Current
To-Go Server
Texas Roadhouse
11.2023 - 09.2024
Lifeguard
Republic Bank Foundation YMCA
08.2022 - 06.2023
Liberty Big Picture High
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