Summary
Overview
Work History
Education
Skills
Timeline
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Austin Hines

Alexandria,KY

Summary

Dynamic and results-driven professional with extensive experience at Walgreens, excelling in customer service and employee training. Proven ability to enhance team performance through effective coaching and conflict resolution. Committed to maintaining high safety standards while fostering strong client relationships, ensuring exceptional guest service and satisfaction.

Shift management professional with extensive experience in leading teams and optimizing daily operations. Known for strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in conflict resolution and time management, highly reliable and flexible.

Knowledgeable Shift Lead with a proven track record in leading shifts and managing team dynamics. Successfully coordinated daily operations and ensured smooth transitions between shifts. Demonstrated strong leadership and problem-solving skills to maintain high productivity and morale.

Overview

4
4
years of professional experience

Work History

Shift Lead

Walgreens
01.2024 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.

Customer Service Associate

Walgreens
12.2020 - Current
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Managed multiple customer queries simultaneously, ensuring timely and accurate responses.

Education

High School Diploma -

Campbell County High School
Alexandria, KY
05-2022

Skills

  • Customer service focus
  • Employee training
  • Guest service
  • Team motivation
  • Conflict resolution
  • Staff development
  • Staff supervision
  • Performance improvement
  • Coaching and mentoring

Timeline

Shift Lead

Walgreens
01.2024 - Current

Customer Service Associate

Walgreens
12.2020 - Current

High School Diploma -

Campbell County High School
Austin Hines