Austin Whalen
Alexandria
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced environments with excellent service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
2
2
years of post-secondary education
5
5
years of professional experience
Work History
Restaurant Waiter
Cracker Barrel Restaurant
Cold Spring
09.2024 - Current
- Provided exceptional service to high volume of daily customers.
- Delivered attentive service to enhance guest dining experience.
- Suggested menu items tailored to guest preferences to enhance satisfaction.
- Addressed guest concerns with professionalism and courtesy to ensure positive experiences.
- Resolved customer complaints in a polite manner according to company policy.
- Collaborated with kitchen staff for accurate order preparation.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
Order Fullfillment Associate
Cengage
Mount Zion
10.2023 - 08.2024
- Processed customer orders accurately and efficiently for timely fulfillment.
- Operated warehouse equipment safely to handle and transport products.
- Utilized barcode scanners to track all merchandise movements accurately.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Ensured compliance with safety standards while handling materials in the warehouse.
Landscaper and Construction
G.M. Mettens
Independence
05.2023 - 10.2023
- Maintained landscape designs using appropriate tools and equipment.
- Installed plants, trees, and shrubs according to design specifications.
- Operated machinery for lawn care and landscape maintenance tasks.
- Maintained and operated lawn care equipment such as mowers, trimmers, edgers, blowers, and hedge clippers.
- Cleaned up debris after completing jobsite tasks.
- Operated machinery such as bobcats or tractors when necessary.
Cashier and Cook
Strike and Spare
Erlanger
10.2021 - 09.2023
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Learned roles of other departments to provide coverage and keep store operational.
- Prepared and cooked a variety of menu items for high-volume service.
- Maintained cleanliness and organization of kitchen workstations and storage areas.
Education
Aviation
Cincinnati State Technical And Community College
Cincinnati, OH 08.2021 - 05.2023
Scott High School
Taylor Mill, KYSkills
- Customer service
- Order processing
- Inventory management
- Accurate order fulfillment
- Time management
- Effective communication
- Problem solving
- Team collaboration
- Adaptability
- Landscape design
- Lawn maintenance
- Equipment handling
- Inventory control
- Safety compliance
- Warehouse operations
- Shipping procedures
Timeline
Restaurant Waiter
Cracker Barrel Restaurant
09.2024 - Current
Order Fullfillment Associate
Cengage
10.2023 - 08.2024
Landscaper and Construction
G.M. Mettens
05.2023 - 10.2023
Cashier and Cook
Strike and Spare
10.2021 - 09.2023
Aviation
Cincinnati State Technical And Community College
08.2021 - 05.2023
Scott High School