Summary
Overview
Work History
Education
Skills
Timeline
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Autumn Bitter

Harlan

Summary

Dynamic Shift Manager with a proven track record at Taco Bell, excelling in employee training and customer service. Skilled in cash handling and decision-making, I effectively resolved escalated issues and enhanced team performance through strategic delegation. Committed to upholding high standards while fostering a collaborative work environment.

Overview

5
5
years of professional experience

Work History

Shift Manager

Taco Bell
05.2023 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Crew Member

McDonald's
11.2022 - 05.2023
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Took orders, prepared meals, and collected payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Sandwich Artist

Panera Bread
08.2022 - 10.2022
  • Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.

Crew Leader

Dairy Hut
08.2021 - 08.2022
  • Trained employees in time management and proper ways to complete job duties.
  • Monitored team members to verify work quality and address concerns.
  • Served as the primary point of contact between crew members and upper management, relaying important information as necessary.

Server

Pizza Hut
04.2020 - 10.2020
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Education

Southeast Community And Technical College
Harlan, KY

Harlan County High School
Harlan, KY
05.2022

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training

Timeline

Shift Manager

Taco Bell
05.2023 - Current

Crew Member

McDonald's
11.2022 - 05.2023

Sandwich Artist

Panera Bread
08.2022 - 10.2022

Crew Leader

Dairy Hut
08.2021 - 08.2022

Server

Pizza Hut
04.2020 - 10.2020

Southeast Community And Technical College

Harlan County High School

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Autumn Bitter