Autumn Foster
Elizabethtown
Summary
Motivated healthcare professional with a strong passion for delivering high-quality patient care and a commitment to continuous learning and professional development. Eager to expand knowledge and expertise in various healthcare settings, with a focus on adapting to new technologies, procedures, and best practices. Known for excellent communication for both physical and remote positions, problem-solving abilities, and a collaborative approach to supporting patient needs. Enthusiastic about contributing to team success while advancing personal and professional growth in the healthcare field.
Overview
11
11
years of professional experience
Work History
Phlebotomist PRN
Lincoln Trail Behavioral Health System
11.2024 - Current
- Blood Collection- Perform venipuncture or capillary puncture to collect blood samples from patients, ensuring proper technique and minimizing patient discomfort
- Patient Interaction- Establish rapport with patients to help ease anxiety, particularly since psychiatric patients may have a heightened stress or fear related to medical procedures
- Patient Preparation- Ensure patients are properly prepared for blood draws, explaining the procedure in a calm and clear manner to alleviate concerns
- Documentation and Recordkeeping- Accurately label and document blood samples, ensuring all relevant patient information is recorded correctly
- Maintain confidentiality in accordance with HIPAA regulations
- Collaboration with Healthcare Team- Work closely with nurses, physicians, and mental health professionals to coordinate patient care and inform them of any issues related to blood collection
- Maintaining Equipment and Supplies
- Adherence to Safety Protocols
- Handling Special Needs patience
Phlebotomist PRN
UofL Health
02.2023 - Current
- Maintains a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Used personal protective equipment correctly to protect coworkers and patients.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
Customer Service Agent
Pruvit Ventures Inc.
06.2021 - 11.2024
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
- Developed strong relationships with clients through empathetic communication and genuine concern for their needs.
- Managed sensitive information discreetly while adhering strictly to data protection protocols.
- Conducted thorough research on customer inquiries, providing comprehensive answers that addressed all aspects of the issue at hand.
- Navigated multiple systems concurrently during interactions, ensuring efficient handling of inquiries without sacrificing quality or attention to detail.
- Collaborated with team members, sharing best practices for handling challenging situations effectively.
- Handled high volume of inbound emails, prioritizing tasks effectively to maintain exceptional customer service standards.
- Improved customer loyalty with personalized assistance, leading to increased repeat business and positive reviews.
Member Service Representative
Navy Federal Credit Union
05.2018 - 09.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Maintained high-level knowledge of bank policies, procedures, and regulations to ensure compliance in all transactions.
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Collaborated with team members to achieve branch sales targets by promoting banking products and services.
- Managed cash drawer accurately and efficiently, adhering to strict security protocols for vault access and transaction processing.
- Stayed current on banking products, services and regulations to continue delivering top-notch service and support.
- Coordinated with other departments to expedite customer requests, demonstrating excellent teamwork skills that contributed to overall branch success.
Cashier Team Lead
Academy Sports and Outdoors
02.2015 - 10.2020
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Quickly and accurately counted drawers at start and end of each shift.
- Operated POS cash register and equipment to collect payments.
Retail Banker
Woodforest National Bank
04.2016 - 05.2018
- Strengthened client portfolio by identifying needs and recommending suitable financial products or services.
- Followed through on risk and compliance processes and policies to safeguard customer assets, maintain privacy and act in best interest.
- Kept current with financial services marketplace and legal and regulatory environment to uphold highest ethical requirements of industry.
- Complied with regulatory, legal and ethical requirements to protect bank assets.
- Maintained high levels of cash handling accuracy, ensuring proper documentation and adherence to compliance requirements.
- Offered clients advice and guidance on digital and self-serve options to make banking easy, simple and fast.
- Collaborated with team members to achieve branch sales targets and enhance overall productivity.
- Managed risk effectively by adhering to bank policies and procedures during transactions.
- Engaged customers in needs-based conversations to identify opportunities and address banking plans and credit card needs.
- Participated in community outreach events, representing the bank positively while establishing valuable business connections within the local market area.
Assistant Manager
Kirklands
11.2014 - 11.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Assistant Manager
Justice Tween Brands
12.2013 - 11.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Education
High School Diploma -
John Hardin High School
Elizabethtown, KY05-2012
No Degree -
Kentucky School of Phlebotomy
Louisville, KY01-2023
Skills
- Excellent communication skills, both verbal and written
- Attention to detail and accuracy in medication dispensing and record-keeping
- Ability to collaborate effectively with healthcare providers and other team members
- Venipuncture
- Patient care
- Specimen handling
- Strong multitasking
- Team collaboration
- Effective problem solving
- Training and mentoring
- Tech-savviness
- Customer service
Timeline
Phlebotomist PRN
Lincoln Trail Behavioral Health System
11.2024 - Current
Phlebotomist PRN
UofL Health
02.2023 - Current
Customer Service Agent
Pruvit Ventures Inc.
06.2021 - 11.2024
Member Service Representative
Navy Federal Credit Union
05.2018 - 09.2021
Retail Banker
Woodforest National Bank
04.2016 - 05.2018
Cashier Team Lead
Academy Sports and Outdoors
02.2015 - 10.2020
Assistant Manager
Kirklands
11.2014 - 11.2015
Assistant Manager
Justice Tween Brands
12.2013 - 11.2014
High School Diploma -
John Hardin High School
No Degree -
Kentucky School of Phlebotomy
Similar Profiles
Tessa PenningtonTessa Pennington
Registered Nurse at Lincoln Trail Behavioral Health SystemRegistered Nurse at Lincoln Trail Behavioral Health System
Tyler FisherTyler Fisher
Activity Therapy Coordinator at Lincoln Trail Behavioral Health SystemActivity Therapy Coordinator at Lincoln Trail Behavioral Health System
Erin VittitowErin Vittitow
Mental Health Technician at Lincoln Trail Behavioral Health SystemMental Health Technician at Lincoln Trail Behavioral Health System