Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ava Balcom

Louisville

Summary

Well-qualified leasing agent with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Accomplished Leasing Consultant with excellent abilities in customer service, telephone etiquette and issue response. Detailed knowledge of rental market and impressive financial management skills. Expert user of yardi and crm.

Overview

3
3
years of professional experience

Work History

Leasing Consultant

BH Management
12.2021 - Current
  • Greeted clients, showed apartments, and prepared leases.
  • Verified tenant incomes and other information before accepting lease applications.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Responded to requests and scheduled appointments for property showings.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Collected rent and tracked resident payments and information in computer system.
  • Distributed and followed up on tenant renewal notices.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.
  • Wrote and submitted reports to highlight developments and statistics of occupied properties.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Took on extra tasks while being down a team member.
  • Contributed to taking on other responsibilities while still maintaining my current position.
  • Responded quickly to new information and change on plans and worked accordingly.

Sales Associate

TJ Maxx
11.2020 - 11.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Established personal connections with customers, exceeding customer service expectations to find what they were looking for and went above their expectations.
  • Performed a full audit of inventory and sales reports, ensuring accuracy in the jewelry department.
  • Set price book to increase stock and product knowledge based on the quality of the product.
  • Accurately tracked customer orders, identified, and resolved any issues during order fulfillment in my department, and took careful inventory of the order.
  • Communicated with customer support for clarity on questions about any product, sales, and store information.

Education

High School Diploma -

The Woodlands College Park Highschool
The Woodlands, TX
06.2020

Skills

  • Market Trends
  • Sales Techniques
  • Fair Housing Policies
  • Application Management
  • Leasing Terms and Specifications
  • Background Check Process
  • Clear Communication
  • Customer Service
  • Property Tours and Inspections
  • Lease Agreements
  • Creative Problem-Solving
  • Lease Renewals
  • Relationship Building
  • Phone and Email Etiquette
  • Team Collaboration
  • Staff Management
  • Unit Inspection
  • Flexible Schedule
  • Community Engagement
  • Market Research
  • Training and Mentoring
  • Account Management
  • Property Tours
  • Administrative Support
  • Application Processing

Timeline

Leasing Consultant

BH Management
12.2021 - Current

Sales Associate

TJ Maxx
11.2020 - 11.2022

High School Diploma -

The Woodlands College Park Highschool

Similar Profiles

CREATE PROFILE
Ava Balcom