Ava Dolen

Hostess/Togo Specialist

Logans Roadhouse

10.2023 - 07.2025

Answered customer questions about hours, seating, and menu information.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Reduced wait times for guests by effectively coordinating with other team members during peak hours.
Answered phone calls to take orders, give information and document reservations.
Completed daily side work and opening and closing duties without fail.
Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.