Ava Gayle Rose Williams
George Town,Cayman Islands
Summary
Versatile and results-driven professional with a proven track record at Cost u Le$$, excelling in patient care and basic accounting. Leveraged expertise in medication administration and financial report preparation to enhance operational efficiency. Renowned for exceptional dependability and fostering customer relationships, significantly improving client satisfaction and financial accuracy.
Overview
20
20
years of professional experience
Work History
Caregiver
David Bodden
West Bay, Cayman Islands
08.2020 - Current
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Maintained clean and well-organized environment for client happiness and safety.
- Laundered clothing and bedding to prevent infection.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
Live-Out Nanny
Milton Dixon
Savannah, Cayman Islands
09.2018 - 03.2020
- Provided a safe and nurturing environment for children in my care.
- Organized activities that develop the physical, social, and intellectual growth of children.
- Assisted with homework completion.
- Maintained an orderly and clean environment for the children.
- Prepared nutritious meals and snacks for the children.
- Engaged in interactive playtime to encourage learning and development.
- Administered medication when necessary per instructions from parents and guardians.
- Instructed proper hygiene habits to promote healthy living among children.
Caregiver
Paulette Wright
George Town, Cayman Islands
05.2016 - 10.2018
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Administered prescribed medications on a timely basis following care plan instructions.
- Accompanied clients to social events such as movies or plays.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
Basic Accounting
Cost u Le$$
Alexandria , St. Ann
06.2006 - 10.2014
- Performed basic accounting functions such as tracking expenses related to food cost or labor costs associated with running the broiler station.
- Performed basic accounting tasks such as counting cash received from customers or processing payments by credit card or check.
- Assisted with basic accounting functions by reconciling company credit card, petty cash and expense reports.
- Performed basic accounting functions such as invoicing and accounts payable and receivable processing.
- Performed basic accounting tasks such as reconciling accounts payable and receivable invoices, tracking expenses and creating financial reports for review by senior management.
- Performed basic accounting functions such as invoicing, tracking payments and reconciling accounts receivable and payable statements.
- Performed basic accounting functions such as invoicing clients or tracking expenses.
- Performed basic accounting duties such as processing invoices or creating expense reports.
- Performed basic accounting duties such as reconciling accounts payable and receivable statements.
- Performed basic accounting duties such as invoicing customers or creating payments.
- Performed basic accounting tasks such as balancing accounts and entering payments received.
- Performed basic accounting functions such as balancing accounts receivable and payable ledgers or calculating payroll taxes.
- Performed basic accounting tasks such as tracking expenses or reconciling invoices.
- Performed basic accounting duties such as entering data into spreadsheets, tracking expenses and preparing financial reports.
- Performed basic accounting duties such as reconciling accounts payable and receivable invoices against purchase orders received.
- Performed basic accounting, payroll and bookkeeping services to manage business operations.
Store Manager
Cost u Le$$
Alexandria , St. Ann
05.2005 - 08.2014
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Analyzed financial data to identify areas of improvement.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Implemented efficient systems for tracking stock movement.
- Recruited, trained and supervised new employees.
- Resolved customer complaints in a timely manner.
- Prepared monthly reports on sales figures, expenses, profits.
- Managed daily banking activities such as deposits and withdrawals.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Customer Service Representative
Cost u Le$$ / Swiftcash
Alexandria , St. Ann
07.2010 - 10.2013
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
Cashier
Cost u Le$$
Alexandria , St. Ann
08.2005 - 10.2012
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, and change due to customers.
FLA Frontline Associate
Cost u Le$$ / Western Union
Alexandria , St. Ann
07.2008 - 09.2010
- Provided customer service support for inquiries, complaints, and returns.
- Performed cash register functions accurately and efficiently.
- Organized backroom areas to maintain a clean and organized work environment.
- Handled incoming calls from customers regarding inquiries.
- Maintained an up-to-date knowledge of store promotions, specials, events..
- Built relationships with customers by providing friendly customer service.
- Greeted customers to determine wants or needs.
Education
Graduate Certificate - Customer Service
School of Hospitality
Ocho Rios, St. Ann07-2009
High School Diploma -
Dinthill Technical High
Linstead, St. Catherine 07-2001
Skills
- Patient Companionship
- Behavioral Management
- Mobility Assistance
- Basic Housekeeping
- Meal Preparation
- Incident Reporting
- Medication and Appointment Reminders
- Physical therapy support
- Medication Administration
- Patient Care
- Direct Patient Care
- Personal Hygiene Assistance
- Dependable and Responsible
- Special Needs Care
- Disability Support
- First aid and safety
Timeline
Caregiver
David Bodden
08.2020 - Current
Live-Out Nanny
Milton Dixon
09.2018 - 03.2020
Caregiver
Paulette Wright
05.2016 - 10.2018
Customer Service Representative
Cost u Le$$ / Swiftcash
07.2010 - 10.2013
FLA Frontline Associate
Cost u Le$$ / Western Union
07.2008 - 09.2010
Basic Accounting
Cost u Le$$
06.2006 - 10.2014
Cashier
Cost u Le$$
08.2005 - 10.2012
Store Manager
Cost u Le$$
05.2005 - 08.2014
Graduate Certificate - Customer Service
School of Hospitality
High School Diploma -
Dinthill Technical High
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