Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
AssistantManager
Aymara Montalvan

Aymara Montalvan

West Bay

Summary

Dynamic professional with a proven track record at Cayman Complete Janitorial Service, excelling in customer service and team leadership. Enhanced customer satisfaction by promptly resolving complaints and improving operational accuracy. Skilled in money handling and decision-making, fostering a positive work environment while ensuring high-quality service delivery.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant Manager

Cayman Complete Janitorial Servive
04.2025 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Housekeeping Room Attendant

Hotel Rum Point Resident
03.2024 - 04.2025
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Promoted a safe work environment by adhering to health and safety regulations while performing duties.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.

Housekeeping Room Attendant

Hotel Westin Resort
01.2022 - 10.2024
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors

Food Server

Mrs Miller
01.2020 - 09.2021
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
  • Enhanced customer satisfaction by providing efficient and friendly food service.

Education

High School Diploma -

Certificate Tourism
Commodoro Cuba
11-1998

High School Diploma -

Instituto Bachelor The Republic The Cuba
Republica Cuba
06-1985

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Customer relations

Certification

  • [Area of certification] Training - [Timeframe]

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Assistant Manager

Cayman Complete Janitorial Servive
04.2025 - Current

Housekeeping Room Attendant

Hotel Rum Point Resident
03.2024 - 04.2025

Housekeeping Room Attendant

Hotel Westin Resort
01.2022 - 10.2024

Food Server

Mrs Miller
01.2020 - 09.2021

High School Diploma -

Certificate Tourism

High School Diploma -

Instituto Bachelor The Republic The Cuba

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Aymara Montalvan