Bailee Gosser-Totman
Hustonville
Summary
Detail-oriented Precertification Specialist with expertise in insurance verification, documentation coordination, and patient support. Committed to enhancing workflow and improving patient experiences through efficient appointment scheduling and effective communication.
Overview
6
6
years of professional experience
2023
2023
years of post-secondary education
Work History
Precertification Specialist
Ephraim McDowell Regional Medical Center
Hustonville
12.2024 - Current
- Processed precertification requests for patient procedures and services.
- Communicated with insurance providers to verify coverage and eligibility.
- Coordinated with healthcare staff to gather necessary documentation.
- Scheduled appointments based on precertification approvals and patient needs.
- Assisted patients with understanding their insurance benefits and requirements.
- Collaborated with team members to streamline precertification processes at the center.
- Verified insurance eligibility, coverage levels, and benefit parameters prior to submission of precertification requests.
- Resolved any discrepancies identified during the precertification process.
Assistant Head Teller
Farmers National Bank
Danville
02.2022 - 10.2024
- Processed customer transactions efficiently and accurately at Farmers National Bank.
- Assisted customers with account inquiries and resolved issues promptly.
- Maintained cash drawer balances and performed regular audits of funds.
- Trained new tellers on bank procedures and customer service standards.
- Collaborated with team members to enhance workflow and service delivery.
- Promoted bank products and services to improve customer engagement.
- Managed daily operational tasks to support branch efficiency at Farmers National Bank.
Cashier
Walmart
Danville
01.2020 - 04.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided recommendations.
- Maintained cleanliness and organization of the checkout area.
- Handled cash, credit, and gift card payments accurately.
- Collaborated with team members to ensure smooth store operations.
- Resolved customer complaints promptly to enhance satisfaction.
- Trained new cashiers on policies and procedures effectively.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
GED
Stanford, KYSome College (No Degree) - Health Sciences
Bluegrass Community And Technical College
Lexington, KYSkills
- Insurance verification
- Precertification processing
- Documentation coordination
- Patient support
- Appointment scheduling
- Customer relationship management
Timeline
Precertification Specialist
Ephraim McDowell Regional Medical Center
12.2024 - Current
Assistant Head Teller
Farmers National Bank
02.2022 - 10.2024
Cashier
Walmart
01.2020 - 04.2022
GED
Some College (No Degree) - Health Sciences
Bluegrass Community And Technical College