Bailey Carmichael
Louisville
Summary
Dedicated professional with a strong background in customer service and patient care. Proficient in health monitoring and problem resolution, ensuring a supportive environment for residents. Ready to leverage these skills to enhance resident experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Certified Resident Care Associate
Forest Springs Health Campus
Louisville
07.2025 - Current
- Assisted residents with daily personal care tasks and activities, fostering independence and enhancing quality of life.
- Monitored health status of residents and reported changes to nursing staff, ensuring timely medical intervention.
- Maintain cleanliness and organization of living areas to ensure a safe environment.
- Communicate effectively with residents to enhance comfort and overall well-being.
- Maintain cleanliness and organization of resident living areas.
- Supported recreational activities, encouraging social interaction and improving resident engagement.
- Follow safety protocols to maintain a secure living environment for all residents.
- Ensure safety of residents at all times by monitoring activities of daily living for potential risks or hazards.
- Promote a healthy environment by adhering to infection control protocols while performing job duties.
Guest Advocate
Target
Middletown
10.2024 - 08.2025
- Processed transactions accurately at checkout lanes.
- Resolved guest concerns efficiently, enhancing overall shopping experience.
- Delivered exceptional customer service during peak hours, ensuring guest satisfaction.
- Performed cashier duties such as processing payments, returns, and exchanges accurately.
- Handled customer complaints professionally, contributing to positive store reputation.
- Assisted with returns, exchanges, and refunds in accordance with company policy.
- Greeted customers and provided assistance to ensure a positive shopping experience.
- Demonstrated strong communication skills when interacting with customers and coworkers.
- Operated equipment such as scanners and scales to process transactions accurately.
- Monitored sales floor activity to identify potential theft or fraud issues.
sales associate
Baskin Robbins Franchise
Louisville
01.2022 - 06.2023
- Assisted customers in selecting ice cream flavors and toppings.
- Operated cash register, managing transactions with accuracy and speed.
- Prepared ice cream products according to established recipes.
- Collaborated with team members to serve customers promptly.
- Engaged customers, fostering a welcoming atmosphere that encouraged repeat visits.
- Followed safety procedures for food handling and preparation.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Addressed customer complaints professionally, ensuring satisfaction and retention.
Education
Associate of Applied Science - Nursing
Jefferson Community And Technical College
Louisville, KY05.2030
High School Diploma -
Butler Traditional High School
Louisville, KY05.2025
Skills
- Patient care
- Health monitoring
- Infection control
- Safety protocols
- Fall prevention
- Feeding assistance
- Dementia care
- Bathing assistance
- Personal hygiene assistance
- Ambulation support
- Transfer assistance
- Hoyer Lift certified
- Effective communication
- Team collaboration
- Problem resolution
- Customer service
Certification
basic life support
Affiliations
Volunteered in Med Tent at Louder Than Life (music festival, Louisville, KY) 2021
I aided medical professionals in triaging patients and filling out triage forms. Accompanied patients while walking and/or using the restroom
I aided medical professionals in triaging patients and filling out triage forms. Accompanied patients while walking and/or using the restroom
Timeline
Certified Resident Care Associate
Forest Springs Health Campus
07.2025 - Current
Guest Advocate
Target
10.2024 - 08.2025
sales associate
Baskin Robbins Franchise
01.2022 - 06.2023
Associate of Applied Science - Nursing
Jefferson Community And Technical College
High School Diploma -
Butler Traditional High School