Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Bailey Shirley

Upton,KY

Summary

Dynamic professional with extensive experience in office administration and customer service, notably at Farmlife Nutrition. Proven ability to enhance operational efficiency through effective inventory management and exceptional communication skills. Recognized for building strong client relationships and delivering high-quality service, ensuring customer satisfaction and loyalty.

Overview

12
12
years of professional experience

Work History

Secretary

Personal Business
03.2025 - Current
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Maintained daily report documents, memos and invoices.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Babysitter

Personal Business
03.2025 - Current
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Prepared healthy, age-appropriate snacks and meals.
  • Reassured children when upset providing emotional support and stability.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
  • Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
  • Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
  • Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
  • Promoted healthy habits by preparing nutritious meals and snacks for children daily.
  • Enhanced language development by engaging in storytelling, reading books, and encouraging conversation among the children under my care.
  • Encouraged positive behavior and manners through example and gentle guidance.

Concessions Worker

Family Business
02.2023 - 11.2025
  • Consistently provided friendly service to promote better customer engagement.
  • Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
  • Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
  • Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
  • Maintained a positive attitude while managing long lines or addressing challenging situations with customers.
  • Communicated with customers to prepare food items and drinks, complying with requests and preferences.
  • Handled cash transactions accurately, ensuring proper change was given and maintaining a balanced register.
  • Handled cash and processed payments, sorting bills, and maintaining records of transactions.
  • Monitored inventory and notified management of deficiencies or shortages.
  • Fostered a welcoming atmosphere through consistent professionalism, courtesy, and attentiveness towards all guests.
  • Contributed to event success by efficiently restocking supplies during peak hours or intermissions.
  • Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
  • Maintained high standards of customer service in high-volume, fast-paced operations.
  • Prepped food items for later use to save staff time during busy hours.
  • Cooked and packaged large batches of food prepared to order or kept hot until needed.
  • Prepared food orders within 10-minute period.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Prepared salads, soups and sandwiches for customers.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.

Food and Beverage Manager

Farmlife Nutrition
12.2023 - 08.2025
  • Managed inventory effectively, reducing waste and optimizing stock levels.
  • Developed staff training programs to enhance service skills and increase overall efficiency.
  • Resolved customer complaints involving food or beverage quality and service.
  • Maintained highest standards for beverage quality and service.
  • Organized successful special events that contributed to increased sales figures.
  • Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
  • Oversaw the hiring process for new employees, selecting top talent to join our team.
  • Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
  • Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
  • Implemented creative solutions for space optimization during peak hours or busy seasons.
  • Responded to customer complaints, addressing concerns, and distress with amicable interactions.
  • Oversaw daily operations, ensuring compliance with health and safety regulations, and maintaining clean and welcoming environment.
  • Initiated loyalty program that rewarded repeat customers, effectively increasing customer retention rates.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.

House Cleaner

Personal Business
03.2023 - 11.2024
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
  • Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
  • Dusted picture frames and wall hangings with cloth.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
  • Emptied trashcans and transported waste to collection areas.
  • Consistently met or exceeded weekly productivity goals, contributing to the overall success of the company.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Polished fixtures to achieve professional shine and appearance.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.

Volunteer

Beta Club
01.2014 - 05.2015
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Supported animal welfare, caring for animals and facilitating adoption events.
  • Coordinated food drives for improved local food bank stock levels.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
02-2024

Skills

  • Customer service
  • Verbal and written communication
  • Office administration
  • Organization
  • Keyboarding skills
  • File management
  • Calendar management
  • Supply restocking / ordering

Languages

English
Native or Bilingual

Timeline

Secretary

Personal Business
03.2025 - Current

Babysitter

Personal Business
03.2025 - Current

Food and Beverage Manager

Farmlife Nutrition
12.2023 - 08.2025

House Cleaner

Personal Business
03.2023 - 11.2024

Concessions Worker

Family Business
02.2023 - 11.2025

Volunteer

Beta Club
01.2014 - 05.2015

High School Diploma -

Penn Foster Career School

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Bailey Shirley