Bailey Ward
Versailles
Summary
Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work History
Assistant Manager
Carters Oshkosh
Simpsonville
07.2025 - Current
- Assisted in daily store operations and maintained effective inventory management.
- Collaborated with team members to create engaging customer experiences.
- Ensured product displays met company standards and promoted sales effectively.
- Trained new staff on store policies, procedures, and customer service techniques.
- Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Managed employee onboarding processes and documentation for new hires.
- Supported recruitment efforts by screening resumes and scheduling interviews.
- Worked with management to create performance measurement, employee development and employee compensation strategies.
- Maintained accurate employee records and updated payroll information regularly.
- Reviewed timecards for accuracy and resolved discrepancies as needed.
- Managed multiple tasks simultaneously while meeting deadlines consistently.
- Processed payroll for employees using specialized payroll software.
- Collaborated with employees and supervisors to immediately resolve discrepancies in timesheets.
- Managed timekeeping system and resolved any timecard discrepancies.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Stock
Walmart
Frankfort
11.2024 - 07.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked effectively in team environments to make the workplace more productive.
Operations Supervisor
Kate Spade
Simpsonville
10.2022 - 07.2024
- Supervised daily operations to ensure efficient workflow and service quality.
- Trained staff on customer service standards and operational procedures.
- Managed inventory levels to maintain product availability and minimize loss.
- Implemented visual merchandising strategies to enhance store presentation.
- Ensured compliance with all safety regulations in the workplace.
- Monitored staff performance and provided feedback for improvement.
- Developed strong relationships with customers through excellent customer service practices.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
Supervisor
Carters Oshkosh
Simpsonville
07.2014 - 02.2020
- Supervised daily operations to ensure adherence to company standards and policies.
- Trained and mentored new staff on safety protocols and operational procedures.
- Coordinated team schedules to optimize workflow and maintain productivity levels.
- Collaborated with upper management on strategic initiatives for team development and performance enhancement.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Trained new employees on company policies and procedures.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
Education
Associate of Arts - Business Management (HR)
Eastern Gateway Community College
Steubenville, OH 03.2022 - 05.2024
Skills
- Employee training
- Customer service
- Payroll administration
- Team leadership
- Scheduling coordination
- Timekeeping management
- Conflict resolution
- Problem solving
- Effective communication
- Coaching and mentoring
- Goal setting
- Decision-making
- Customer service and satisfaction
- Multitasking and organization
- Employee engagement
- Policy administration
- Team motivation
- Time management
- Recruiting and interviewing
- Employee performance evaluations
- Orientating and training
- Staff training and development
- Team building
- Task delegation
- Problem-solving
- Employee onboarding
- Record keeping
- New hire processing
- PTO accrual
- Meeting deadlines
- Telephone and email etiquette
- Payroll software proficiency
Timeline
Assistant Manager
Carters Oshkosh
07.2025 - Current
Stock
Walmart
11.2024 - 07.2025
Operations Supervisor
Kate Spade
10.2022 - 07.2024
Associate of Arts - Business Management (HR)
Eastern Gateway Community College
03.2022 - 05.2024
Supervisor
Carters Oshkosh
07.2014 - 02.2020