Barbara Marcus
Erlanger
Summary
Results-oriented Office Management Professional with extensive experience in administrative oversight. Skilled in enhancing business performance by adapting to diverse processes and driving company objectives. Proven ability to unify teams under common goals and improve operational efficiency, delivering increased value in service.
Overview
30
30
years of professional experience
Work History
Office Supervisor
Worldwide Flight Services
Hebron
08.2024 - 04.2026
- Resolved customer complaints and provided answers to inquiries, enhancing overall customer satisfaction.
- Complied data from various sources into spreadsheets for analysis purposes.
- Resolved customer complaints regarding products or services offered by the company.
- Guided employees through difficult or complex problems, fostering a supportive work environment.
- Trained new staff on company policies and office procedures, ensuring smooth onboarding and compliance.
Front Office Supervisor
Worldwide Flight Services
Hebron
05.2017 - 08.2024
- Trained new hires to enhance skills and knowledge, contributing to smoother onboarding.
- Delivered constructive feedback to improve employee performance and maintain high standards.
- Oversee operations during first, second, and third shift.
- Ensured compliance with policies and procedures, fostering a consistent operational environment.
Central Supply Technician
St Luke's Hospital and Medical Center
Fort Thomas
09.1996 - 06.2004
- Supplied equipment to operating and emergency rooms, ensuring availability for surgical procedures.
- Sterilized surgical equipment, maintaining compliance with safety standards to ensure patient safety.
- Collaborated with nursing staff to efficiently address and fulfill supply needs during critical situations.
- Provided training to new staff members on the proper use of central supply services.
Education
High School Diploma -
Newport Central Catholic
Newport, KY03-1989
Skills
- Customer relationship management
- Employee training
- Team management
- Policy compliance
- Data Analysis
- Time Management
- Communication
- Organizational Skills
- Attention to Detail
- Customer service
Timeline
Office Supervisor
Worldwide Flight Services
08.2024 - 04.2026
Front Office Supervisor
Worldwide Flight Services
05.2017 - 08.2024
Central Supply Technician
St Luke's Hospital and Medical Center
09.1996 - 06.2004
High School Diploma -
Newport Central Catholic