Barbie Mckendree
Benton
Summary
Accomplished Store Manager with a proven track record at Cellar Door Benton, enhancing sales by $200,000 through innovative marketing and exceptional customer service. Skilled in inventory management and team leadership, I excel in creating positive customer relations and fostering a productive work environment. My approach has significantly boosted customer satisfaction and repeat business.
Overview
26
26
years of professional experience
Work History
Store Manager
Cellar Door Benton
07.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Raised sales by $200,000 than previous year
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
- Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
Cake Decorating
Food Giant
04.2020 - 05.2022
Dental Assistant
5 Employers Over a 12 Year Time Span.
03.2012 - 12.2020
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
Manager
Arby's
05.1999 - 02.2010
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Education
Certified Dental Assistant - Dental
West Kentucky Community And Technical College
Paducah, KY05.2014
Skills
- Customer service went above and beyond for customer satisfaction and repeated business
- Developed outstanding relationships with suppliers and delivery drivers
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Friendly and positive
- Team leadership
- Store opening and closing
- Training and mentoring
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Shift scheduling
- Inventory control
- POS systems
- Supply ordering
Timeline
Store Manager
Cellar Door Benton
07.2023 - Current
Cake Decorating
Food Giant
04.2020 - 05.2022
Dental Assistant
5 Employers Over a 12 Year Time Span.
03.2012 - 12.2020
Manager
Arby's
05.1999 - 02.2010
Certified Dental Assistant - Dental
West Kentucky Community And Technical College
Similar Profiles
Sarah NicholsSarah Nichols
Cellar Door Specialist at Rob Dolan Cellar DoorCellar Door Specialist at Rob Dolan Cellar Door
Preston CalkinsPreston Calkins
Head Chef, Kitchen Manager, Bartender at the Cellar DoorHead Chef, Kitchen Manager, Bartender at the Cellar Door
MOHIT KUMARMOHIT KUMAR
Chef at Barmah Park Restaurant and Cellar DoorChef at Barmah Park Restaurant and Cellar Door