Stephania Penagos

• Ensure to maintain personal attitude of high standard and quality, which produce efficiency, and productivity of restaurant and bar.
• Serve customers with the utmost professionalism.
• Learn the food and beverage menus for accurate sales and services.
• Promote other MSG outlets and encourage guests to visit our other outlets.
• Support the management operations and decisions.
• Train and continually develop the Restaurant team to achieve their personal best. Support training initiatives in line with the bussines needs. Must lead by example.
• Assist in the improvement of the retention of Staff.
• Comply with all Company policies and legal requirements relating to the operations of our restaurants with special reference to Health and Safety.
• To react to all customer requests positively and deal with them appropriately.

• Provided courteous, friendly service while multitasking in fast-paced environment.
• Greeted guests warmly to foster welcoming environment.
• Maintained a clean and organized dining area for an enjoyable guest experience.
• Displayed a strong knowledge of menu items, ingredients, and preparation methods to answer questions from guests confidently and provide informed recommendations.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
• Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
• Cleaned and set up tables to promptly seat guests and reduce wait times.
• Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
• Successfully handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.

• Knowledge of use of Spray Paint for Window frames, (DEFICIENCY WORK).
• Repair Small & Big scratches on Window Frames.
• High Knowledge of Special Bondo for Metal Frames.
• Completed precise measurements using special tools.
• Used hand tools, instruments, gauges and equipment to complete accurate measurements and noted results for official records.
• Created plans and communicated deadlines to ensure projects were completed on time.
• Identified issues, analyzed information and provided solutions to problems.
• Developed team communications and information for meetings..

• Personalized creations for holidays, weddings, graduations and personal events.
• Produced Pastries, Desserts, Cakes, Strawberry & Roses Tower, Cakesicles / Popsicles, Hot Chocolate Bombs Etc.
• Prepared assortment of chocolate bark, truffles and other hand dipped and molded chocolates.
• Developed new products based on seasonal ingredients, holidays and dessert trends.

• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Cash handling and Registers.
• Logged reports, expenses, receipts and sales documents into digital database (Advanced Microsoft (Excel, Outlook, Word, PowerPoint).
• Guest complaints.
• Handled currency and credit transactions quickly and accurately.

• Exhibit thorough knowledge of food, beverages, supervision duties, service techniques and provide friendly guest service and heartfelt hospitality.
• Ensure Maintenance of proper cleanliness in all areas of bar and front of the house.
• Impeccable personal hygiene.
• Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

•Greet patrons, present menus, make recommendations and answer questions regarding food and beverages.

•Recommend wines that complement patrons’ meals.

•Take orders and relay to kitchen and bar staff.

•Present bill to patrons and accept payment.

•Plan, forecast and execute food and beverage orders.

•Process customer complaints patiently.

•Check good and beverage supplies and place orders when needed.

•Track and orden shipments.

•Plan, hire, train, overseas and manage the members of staff.