Beatrice Molina
Lexington
Summary
Punctual and honest with solid background in fast-paced and stressful environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. High-energy and personable, offering over 5 years of food and customer service experience. Effectively boosts add-on sales with good interpersonal communication skills. Dependable and adaptable with resourceful nature and conscientious approach.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Cracker Barrel Old Country Store
07.2024 - 12.2024
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed closing duties, ensuring the dining area was prepared for seamless service transitions.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Digital Lot Attendant
Tim Short Chrysler Dodge Jeep Ram of Morehead
08.2023 - 03.2024
- Capture high quality images of new and used vehicles for the dealership's website and marketing materials
- Write compelling and detailed descriptions for each vehicle, highlighting key features, specifications, and unique selling points
- Ensure consistency in tone and style across all vehicle descriptions to maintain brand identity
- Coordinate with sales and marketing teams to update inventory on the website in a timely manner
- Conduct regular reviews of vehicle listings to ensure accuracy in both photography and written content
- Demonstrate the ability to adapt to changes in inventory, promotions, or special events that may impact content creating and marketing strategies
Server
Agave And Rye
05.2023 - 08.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service
- Maximized table turnover rate by efficiently managing reservations and seating arrangements
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions
- Maintained a clean and orderly dining area for an enjoyable guest experience
- Handled cash transactions accurately, contributing to balanced daily financial reports
- Assisted in training new hires, providing guidance on restaurant standards and best practices
- Provided friendly, courteous service for guests
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
Event Server
The Kentucky Castle
05.2022 - 07.2023
- Maintained event cleanliness during service by promptly clearing dishes after each course
- Arranged linens and table settings according to seating plan and event theme
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event
- Served appetizers, delivered entrees, and refilled beverages for guests
- Maintained flexible work schedule to meet event needs
- Fostered enjoyable event atmosphere through friendly guest interactions
- Prepared serving and appetizer trays and set tables at diverse events
- Cleared dishes and glassware quickly following each course
- Executed synchronized meal service simultaneously serving multiple guests
- Monitored dietary restrictions and served guests with special needs
Child Caregiver
UrbanSitter.com
07.2021 - 05.2023
- Maintained effective schedule balance between rest periods, active play and instruction
- Taught children to organize toys, wash hands and share by leading by example
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions
- Enforced rules and managed behavior through developmentally appropriate discipline
- Met with parents about daily activities, positive developments, and issues
- Offered top-notch care to 2+ children at once, ranging in age from 2 to 6
- Applied positive behavior management techniques to enhance social interactions and emotional development
Hostess/Cashier
Bella Notte LLC
05.2019 - 07.2021
- Operated payment system for cash, check and credit card transactions with excellent accuracy levels
- Helped customers complete purchases, locate items, and join reward programs
- Cleaned and reset tables quickly and effectively
- Made guests feel welcomed as the first face they see
- Made sure other hosts were completing their duties efficiently
- Entered, packed, and took payment for take-out orders
- Greeted over 200 guests per day
- Mentored new team members on POS system operation, customer service strategies and sales goals
- Performed cash, card, and check transactions to complete customer purchases
- Maintained current knowledge of store promotions and highlighted sales to customers
- Used POS system to enter orders, process payments and issue receipts
Education
Bachelor of Science - Biological Sciences
Morehead State University
05.2025
High School Diploma - Completed
Lafayette High School
05.2021
Skills
- Responsible
- Proficient typing and computer skills
- Team Leadership
- Employee Training
- Professional Appearance
- Cash Handling
- Exceptional customer service
- Cooperative Attitude
- Customer Transactions
- Complaint Resolution
- Work Task Prioritization
- Food Preparation and Service
- Problem Solving
- Time Management
- Professional phone skills
- Organization and Attention to Detail
- Responsible
Certification
- Kentucky Scholars Scholarship Recipient
- Alice Elaine Scholarship Recipient
- Food handlers permit
- First-aid certification
- CPR certification
- Pharmacy Technician certification
Education
Lexington, KY,Morehead, KY
Timeline
Server
Cracker Barrel Old Country Store
07.2024 - 12.2024
Digital Lot Attendant
Tim Short Chrysler Dodge Jeep Ram of Morehead
08.2023 - 03.2024
Server
Agave And Rye
05.2023 - 08.2023
Event Server
The Kentucky Castle
05.2022 - 07.2023
Child Caregiver
UrbanSitter.com
07.2021 - 05.2023
Hostess/Cashier
Bella Notte LLC
05.2019 - 07.2021
High School Diploma - Completed
Lafayette High School
Bachelor of Science - Biological Sciences
Morehead State University
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