BEATRIZ LEYVA OMAR

Louisville

Summary

Bilingual (English/Spanish) medical administrative professional with experience in appointment scheduling, insurance verification, referrals, and general administrative support. Background includes remote and in person customer service in high-volume call environments, with a focus on clear communication and accurate documentation. Supports efficient patient care coordination in fast-paced healthcare settings.

Overview

years of professional experience

Work History

Medical Receptionist

UofL Health

09.2024 - Current

Greeted and assisted patients with compassionate, professional customer care
Managed a high-volume, multi-line phone system
Followed strict HIPAA guidelines to ensure patient confidentiality
Scheduled, confirmed, and coordinated appointments and clinic visits
Verified insurance coverage, eligibility, referrals, and authorizations; collected co-payments
Maintained accurate and up-to-date EMR documentation
Communicated effectively with providers, nurses, and external offices to support patient care

Customer Service Representative

Consumer Cellular

12.2023 - 08.2024

Provided high-quality customer support in a remote, high-volume call center environment.
Responded to inquiries regarding products, services, and company policies.
Accurately documented customer interactions in internal systems, ensuring compliance with company standards.
Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

Education

High School Diploma -

Poinciana High School

Orlando, FL

05.2022

Skills

Bilingual: English & Spanish
Customer Service
Appointment Scheduling
Referrals
Insurance Verification & Billing

Electronic Medical Records (EMR)
Multi-Line Phone Systems
HIPAA Compliance
Office administration

Languages

English

Native or Bilingual

Spanish